Alex Mccraith Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

• Responsible for progressing customers' sales orders through to a live operational system that meets the customers' needs. Projects include: phone systems, SIP Trunks, MPLS circuits and Ethernet circuits. As a Project.
• Pre-sales meetings to ensure the correct solutions are being sold.
• Post-sales meetings to review the customer's orders and gain an understanding of key points the customer has mentioned to the Account Mangers.
• The creation of a Project Plan outlining the orders, summary of the project and timeline.
• Drawing of a Network Diagram detailing the expected set-up.
• A Programming Document to outline the phone system configuration and ensure that the phone system is configured to meet the customer's requirements.Projects are typically inter-departmental, they often require.

London, United Kingdom

• Promoted to a Senior Support Technician in October 2015.Key responsibilities included answering customer calls and emails, logging support cases, managing a queue of cases and achieving case resolution within the.
• Diagnosing customer issues and offering 1st and 2nd line support and, where necessary, liaising with Suppliers or a 3rd line engineer.
• Designing the format for and producing, the weekly departmental statistics which were used within the department and sent to the Joint Managing Directors.
• Reviewing customer complaints and concerns and producing a report for review by the Customer Service Director.
• Developing a loan hardware process and worksheet which allowed the department to track loan hardware and the Team Leader to easily identify any outstanding hardware.
• Monitoring – Being responsible for managing Technicians' queue levels, allocating cases and running reports to check various SLAs. Also entailed ensuring Support Technicians were available to answer customer calls.

Siem Reap, Cambodia

• The Marketing Executive based in Siem Reap, Cambodia. Key achievements include helping to create a new See Cambodia Differently website, implementing a number of SEO techniques into the new websites and working on.
• Promoting the company using a number of Social Media sites.
• Using a number of online travel platforms such as Tripbod & Trekiz to further the companies reach.
• Helped to develop new tours/packages to offer clients.
• Designing, writing and publishing a monthly newsletter.
• Designing a number of new documents as well as Re-designing existing documents to send to clients.

Madrid Area, Spain

• Based in Madrid as part of the Corporate Human Resources Team, with a main role maintaining and updating Amadeus e-Learning World (AeLW) which is an e-learning site available for all Amadeus employees. Other roles.
• Maintaining and updating AeLW.
• Offering first level support to in excess of 7400 global AeLW users.
• Marketing AeLW using a variety of techniques.
• Designed and created a departmental database to replace existing excel documents.
• Accredited Amadeus Internal Faculty Member and taught English on a weekly basis.

Bachelor Of Science (Bsc), Computer Forensics, 2.1

Education record

BTEC National Certificate IT Practitioners (General) – Double Distinction A level History, AS Business, Foundation Spanish