Alex Mccue Pierce Email & Phone Number

Houston, Texas, United States

Managed a large, unspecialized inbox meant as a point of entry for customers. Entered and managed parts inquiries in proprietary software. Established entry and update guidelines for several datasets with input from stakeholders. Developed and refined team KPIs to meet business needs, setting the standard as part of a company-wide push for better reporting.

Pearland, Texas, United States

In addition to normal customer service duties, I quality-checked my team's work to catch errors before they affected customers. I trained new employees on front desk duties, updated and migrated all email templates for two locations, and tracked ongoing issues to ensure resolution. I also helped to update and complete internal reports.

Houston, Texas, United States

Researched possible purchases, often at short notice. Researched county and state processes related to LLC creation and leasing and splitting property. Proofread and edited correspondence and paperwork while keeping related records.

Madison, Wisconsin Area

• Part of the Foundations-Hyperspace team. Certified in HIM and Identity.• Tested development and bug fixes for CCOW, Warp Drive, roaming, and menu, activity, and workstation records. Platforms used included Citrix XenDesktop, VMWare View and Workstation, and Cache.• Helped to evaluate customer submissions to Epic forums for PHI and PII and responded to them accordingly.• As part of the Sexual Orientation and Gender Identity Workgroup, helped to investigate bugs related to transgender healthcare, developed internal documentation and educational materials, and served as a resource for related information.

Completed the requested online research each week and returned it on-deadline, unsupervised.

In addition to usual duties, helped to train new student employees.