Successfully manage multiple accounts simultaneously using time and priority management skills. Review and analyze incoming collection accounts from contracted clients. Analytical problem solving that produces solutions to both parties. Procure payments for accounts receivable. Partner with supervisors and team leaders in efficient file processing. Data entry and documentation within network systems. Work with team to achieve collection and consumer outreach goals. Use of CRM software systems and knowledge of FDCPA laws.

Provided knowledge and product awareness to customers. Participated in team building exercises to discuss selling goals for the day and specific sales for the week and month. Consistently solved problems to customer satisfaction in fast paced environment. Used skills in marketing and knowledge of product to exceed sales in Gap Membership goals. Used POS and CRM system to conduct all transactions. Daily cash balance and handling and opening of new accounts.

Supervisor of multiple buildings, conducting foot patrols and maintaining customer satisfaction. Used all Microsoft programs to complete duties given by property management. Communicated detailed reports and conducted data entry analysis. Stayed in close communication with many property managers. Spoke with a vast amount of clients on management’s behalf.

Member of loss prevention team that protected merchandise value using surveillance systems. Utilized problem solving skills during investigations. Analyzed inventory audits and associate surveys using Microsoft Office and Adobe programs. Responsible for back of house operations and logistics. Conducted store rally meetings to motivate sales staff and promote loss prevention awareness.