Alex Mclean Email & Phone Number

Managed a team of Business Analysts providing analysis for multiple change projects which delivered process improvements using MS Dynamics 365 CE (Customer Service, Field Services) and Finance as well as various third party applications.Provided senior managers with insight into problem areas using a structured approach to surface evidence and identify where changes were needed.Improved team capabilities by defining the business analysis approach, setting standards, knowledge sharing and coaching.

Managed stakeholder engagement and analysis activities from initial proposals through to delivery of system enhancements in MS Dynamics 365 CE, Finance, the Housing Property Management system and third party applications.Produced summary documentation (including business drivers, requirements, options and cost-benefit) to enable senior management to give approval to proceed to project initiation.Conducted detailed analysis for projects including requirements elicitation, validation and prioritisation, AsIs/ToBe process modelling, and writing user stories. Liaised with technical staff to ensure solutions met business needs. Provided support for testing, training and go live.

Provided consultancy on a voluntary basis during the Covid-19 crisis. Conducted research on impact, learning and opportunities arising from the crisis in relation to the Voluntary and Community Sector (VCS). Advised on planning tactical and strategic responses for the recovery phase and beyond.

Conducted four consultancy projects across a wide range of service areas within the council. Provided detailed insight on the current situations including operational issues, data analysis and process maps. Delivered recommendations to senior management for service and process improvements to deliver significant benefits in support of strategic initiatives.

London, United Kingdom

Cycle Confident is London’s largest provider of cycle training to adults and children, empowering everyone to cycle the city's roads confidently and safely.Provided pivotal role to the Managing Director through a 2.5 year period of rapid growth.• Analysed changing business needs and implemented organisational and operational improvements which enabled business expansion• Recommended process improvements to a key service line and delivered a web-based change project which resulted in substantial uplift in delivery volumes• Critical role in ensuring successful rebrand of company website. Also identified, prioritised and managed various web developments which improved customer experience, usability and management control• Accountable for ensuring the team met its financial target whilst delivering operational excellence and meeting contractual obligations to clients.Additional consultancy included bid writing for public sector contracts and providing interim management.

Leicester, United Kingdom

Micro-Fresh is an award-winning international company which produces antibacterial products with applications in numerous industries. The Micro-Fresh brand is promoted by major retailers in the UK.Carried out a review of the operation and resourcing. Produced recommendations on staffing requirements, performance management and optimising use of CRM software.

London, United Kingdom

Identified business opportunities through analysis of financial and market data, requirements gathering from functional experts and process mapping. Produced business cases for senior management approval and managed projects which improved profitability and ensured regulatory compliance.

Swindon, United Kingdom

Managed multiple business and IT projects from inception to implementation for a range of internal functions including Finance, Sales, Marketing and HR. Gathered requirements, agreed scope and deliverables, ensured user acceptance of content and quality.

Mba

Bachelor’S Degree, Chemistry And Biochemistry (Bsc Jt Hons), 2.1