Alex Mcquaid Email & Phone Number

Smithfield, Dublin, Ireland

Dublin, County Dublin, Ireland

Managing CRM SystemLiaison for the Sales Consultants teamIn-house support

Cork, County Cork, Ireland

• Communicates in a professional phone and email manner, ensuring excellent customer service
• Part of an inbound contact center handling calls and email queries simultaneously
• Consistently achieving set out CPH, NPS and Quality targets
• Assists in product design, customization, and website navigation

Hong Kong SAR

• Designs presentation material and trains new employees entering the company.
• Evaluates teachers on their performance and sets out guidance for improvement.
• Coaches individual teachers, to help, improve their ability and performance.
• Teaches a range of courses and is rated as one of the top instructors.

Taichung City, Taiwan

• Core subject educator in English, Science and Social Studies in a fun and organized way.
• Juggled competing priorities, such as, testing, planning, reviewing on a weekly basis.
• Demonstrated a calming, clear and effective classroom management strategy for positive results.
• Planned, designed and presented ongoing training presentations for academic staff

St. John's Newfoundland, Canada

 Improved time management and streamlined ordering process.  Implemented new POS system, training and improved stock control management. Improved client satisfaction by becoming more efficient, consistent and dependable. Organized, trained and managed team of delivery drivers on a weekly basis.

County Dublin, Ireland

 Planned and coordinated weekly staff scheduling, administration duties and time sheets.  Provided technology support to students, staff and visiting lecturers.  Assisted with event management and maintained a high level of customer service.

County Dublin, Ireland

 Excellent time management while offering clear, concise and accurate customer service.  Maintained a composed effective correspondence and personable phone manner. Managed databases with a high attention to detail while maintaining confidentiality.

County Dublin, Ireland

 Assisted in planning, research and launching of new credit card products.  Was the unit manager of a large national credit card sales force team and their needs.  Assisted in event management, managed stock and carried out general admin duties.