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Alex Montero Diaz is listed as Jr IT Concierge Analyst at Black Birch Group, based in Santo Domingo Este, Santo Domingo, Dominican Republic. AeroLeads shows a matched LinkedIn profile for Alex Montero Diaz.
Alex Montero Diaz previously worked as Technical Support Technician at Freelance and Collections Adjustor at Scotia Gbs Dominican Republic. Alex Montero Diaz holds Computer Science (Self-Directed Learning Program), Computer/Information Technology Administration And Management from Open Source Society University.
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I am a dedicated and enthusiastic IT support professional. I am passionate about troubleshooting technical issues and delivering excellent customer service. I specialize in assisting users with hardware, software, and network-related problems.Continuously expanding my knowledge in areas such as IT security, system administration, and network management while maintaining a customer-first approach. Open to connect with IT professionals and always eager to take on new challenges that will allow me to grow as a helpdesk support expert.
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Assisting users with software, hardware, network, or other IT-related issues.Setting up new users, managing permissions, and handling access control.Installing and configuring devices and applications.Identifying and resolving IT problems efficiently.Providing a high level of service to internal staff or external clients.
Santo Domingo, Distrito Nacional, Dominican Republic
Configures Smartphones/ Laptops Remotely.Diagnoses devices issues / Internal damage.Advises with best course of Action regarding Repairs.Soporte tecnico informatico.Translates if needed
Santo Domingo Este, Santo Domingo, Dominican Republic
Skilled in preventing losses, controlling delinquent balances and collecting delinquent accounts. In-depth knowledge of collection practices, regulations and procedures.Helps with Basic Troubleshooting within my Team and creation of Tickets as needed.
Dominican Republic
Identifies, investigates, and resolves users problems with computer software and hardware.Fields support calls, chat, email, and/or other communication from users with inquiries regarding connectivity and similar concerns.Consults with users to determine steps and procedures taken to identify and resolve the problem.Applies knowledge of computer software, hardware, and procedures to solve problems.Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.Collaborates with other staff to research and resolve problems.Maintains knowledge of technology innovations and trends.Performs other related duties as assigned.
Distrito Nacional, Dominican Republic
Memorize scripts for products and services, and refer to them during callsBuild positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriatelyIdentify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriateMeet daily qualitative and quantitative targets for myself and my team, and achieve all objectives for service, productivity, and qualityCreate and maintain record of daily problems and remedial actions taken, using call-center databaseLeverage data and insights gathered by the call center to recommend and influence process improvements
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Alex Montero Diaz works for Black Birch Group.
Alex Montero Diaz is listed as Jr IT Concierge Analyst at Black Birch Group.
Alex Montero Diaz is based in Santo Domingo Este, Santo Domingo, Dominican Republic while working with Black Birch Group.
Alex Montero Diaz has worked for Black Birch Group, Freelance, Scotia Gbs Dominican Republic, Outplex, and Concentrix.
You can use AeroLeads to view verified contact signals for Alex Montero Diaz at Black Birch Group, including work email, phone, and LinkedIn data when available.
Alex Montero Diaz holds Computer Science (Self-Directed Learning Program), Computer/Information Technology Administration And Management from Open Source Society University.
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