Alex Mekic Email & Phone Number

Mississauga, Ontario, Canada

I succeed in transitioning and onboarding 8 bank clients to date running on Azure Red Hat OpenShift containerized platform, as well as supporting 3 high volume clients on Azure virtual machines running on Red Hat Enterprise Linux. I collaborated with DevOps Engineers in implementing Jenkins and Azure DevOps pipeline tools stored in Github repos for onboards, upgrades and other common tasks.On top of transitioning and onboards on Red Hat Openshift, I onboarded and support 5 high volume… Show more I succeed in transitioning and onboarding 8 bank clients to date running on Azure Red Hat OpenShift containerized platform, as well as supporting 3 high volume clients on Azure virtual machines running on Red Hat Enterprise Linux. I collaborated with DevOps Engineers in implementing Jenkins and Azure DevOps pipeline tools stored in Github repos for onboards, upgrades and other common tasks.On top of transitioning and onboards on Red Hat Openshift, I onboarded and support 5 high volume client environments on Azure virtual machines running Red Hat Enterprise Linux, Weblogic, ElasticSearch, IBM MQ and Oracle SQL. I monitored potential performance problems through Grafana, responded major incident off and on-call, and troubleshooted environment issues to meet service level agreements with clients.I also engineered and implemented a patching solution for client environments on Azure virtual machines to meet strict security demands through developing Bash scripts, deployed through Ansible and scheduled via workload automation software, leading to a major reduction in OS and application level security vulnerabilities by 95%. Show less

Burlington, Ontario

I managed the provision, deployment and maintenance of 20+ customer projects consisting of 400+ physical and VMware ESXi virtual machine based Linux servers. I wrote Ansible playbooks and Python/Bash scripts for automating application deployment, network/system configuration and patch updates.I implemented, configured and maintained Cisco Nexus and Artista routers and switches coupled with DNS servers and load balancers in projects.I provided help desk support and responded to… Show more I managed the provision, deployment and maintenance of 20+ customer projects consisting of 400+ physical and VMware ESXi virtual machine based Linux servers. I wrote Ansible playbooks and Python/Bash scripts for automating application deployment, network/system configuration and patch updates.I implemented, configured and maintained Cisco Nexus and Artista routers and switches coupled with DNS servers and load balancers in projects.I provided help desk support and responded to employee requests in a 50+ Windows desktop environment resolving hardware, software, printer and network issues. Received praises for effective communication to non-technical users and for excellent problem-solving skills and patience in dealing with frustrated employees. Show less

Burlington, Ontario

I tested and troubleshot enterprise-class boards using robotic tester for video and audio router products sold to international media and telecommunication customers, improving failure rate detection and reduced downtime through robotic tool maintenance and code modifications by 20%.

Hamilton, Ontario, Canada

I managed a team of 20+ employees and monitored all levels of customer service satisfaction for the insurance industry. Addressed feedback and resolved conflicts within the call centre to maintain a positive work environment.