Alex Mendonca Email & Phone Number

District Of Columbia, United States

Project Management | Healthcare ERP•Strategic Oversight: Directed comprehensive system integration testing and user acceptance testing for critical Infor FSM, GHR, WFM, and WFM applications, ensuring seamless functionality and optimal performance for 40,000 end users.•Workstream Management: Coordinated the execution of 2000-3200 test cases per cycle, collaborating with a diverse team of over 200 testers across 4 geographies and remote locations, ensuring thorough testing coverage and adherence to project timelines.•Innovative Solutions: Initiated the design and implementation of a cloud-based testing tool with automated reporting capabilities, enhancing testing processes and improving efficiency. Leveraged cutting-edge technology to drive continuous improvement and enable data-driven decision-making.

New York, United States

Project Management | Healthcare ERP•Strategic Planning: Coordinated the scheduling of discovery and design sessions for critical Oracle Cloud ERP, HCM, SCM workstreams, fostering collaboration and innovation to effectively meet project objectives.•Successful Coordination: Spearheaded workstream status reporting, ensuring transparency and alignment across project stakeholders, and facilitating informed decision-making.•Robust Post-Go Live Support: Developed and implemented a robust issue tracking and reporting system for post-go-live support enabling swift resolution of issues and continuous improvement in end- user experience.

New York, United States

Asset Management Lead | Manufacturing EAM•Strategic Client Liaison: Led client interactions for a $25 billion manufacturing company's multinational software implementation project, ensuring seamless communication and alignment of objectives.•Data Management Expertise: Streamlined data extraction, transformation, and migration processes into Infor EAM, focusing on operational efficiencies and data integrity.•Multilingual Training Development: Developed comprehensive bilingual training materials (English and Spanish) for 150+ end users, easing organizational transitions and enhancing user proficiency.•Global Support & Analytics: Provided post-go-live support across multiple sites in the United States, Puerto Rico, Mexico, and the Dominican Republic. Developed Power BI dashboards to monitor end-user success and data quality, optimizing daily functions.

New York City Metropolitan Area

Data Analyst | Transit EAM•Strategic Alignment: Authored playbook for standardized terminology and data collection processes, ensuring alignment across transit operations.•Data Management: Cleansed, updated, and migrated over 600,000 records into Infor EAM system, optimizing data integrity and accessibility.•Compliance Oversight: Assisted project manager in monthly evaluations to ensure client site compliance with data protection policies, while managing weekly status reports for 25+ team members.

Live in and supervise a hall of 45 first years students as well as approximately 500 residents in the residence halls. Establish and encourage a community environment that is favorable towards learning and personal development. Coordinate and execute educational programs, social events, and community builders for residents. Serve as a Campus Security Authority to report crimes. Participated in intensive training which included diversity education, and personal and group education.

Pollock Commons Desk

Process financial transactions. Sort incoming mail and packages. Answer visitors, residents, and staff inquiries in regards to Penn State.

Plant Pathology & Microbiology Research Farm

Assisted in planting, irrigating, weeding, and harvesting of crops. Performed research trials on onions, tomatoes, pumpkins, and potatoes. Conducted data collection and vegetable ratings.

Bachelor Of Science (B.S.), Energy Engineering And Energy, Business & Finance

Activities and Societies: Chi Phi Fraternity, Society of Energy Engineers, Student Sustainability Advisory Council, Lion's Pantry, Penn.

Education record