Alex Mereness Email & Phone Number

Boise, ID, US

Boise, Idaho, United States

• Product Strategy and Roadmap Development:
• Define and communicate product vision, strategy, and roadmap based on market research, customer insights, and business goals.
• Collaborate with cross-functional teams to prioritize and plan product features, enhancements, and releases.
• Conduct competitive analysis and stay up-to-date with industry trends to identify new opportunities and ensure product competitiveness
• Manage support operations and resource allocation through effective planning, hiring, training, and process optimization.Requirements Gathering and Documentation:
• Work closely with stakeholders, including customers, sales, marketing, and development teams, to understand business needs and translate them into detailed product requirements.

Boise, Idaho, United States

Leadership and corporate alignment in Tunnel Product Strategy via Product Managemet across all DRB brands

Boise, Idaho Area

• Primary responsibilities are Customer Success Management, Operations, and R&D Management.
• Manage support operations and resource allocation through effective planning, hiring, training, and process optimization.
• Product Owner; Develop, implement and execute short and long-term product growth objectives.
• Collaborate with R&D to define scopes and implement project plans.
• Lead Cross-functional Team interactions
• Customer Management

Boise, Idaho

• Primary responsibilities are Customer Success Management and Operations.
• Rolled out new product line, adding additional revenue streams
• Expanded customer base by 25%
• Improved service quality by 18%
• Successfully deployed hundreds of virtual machines
• Coalesced with vendors for successful deployment

Boise, ID

• Increased location’s gross sales by 61% over previous year
• Identified prospects' needs and found solutions to exceed customer expectations
• Demonstrated products, showing potential customers benefits and advantages and encourage purchases

• Provided Technical assistance to Verizon Wireless Customers.
• Lead and manage technical support teams.
• Analyze team’s performance
• Conduct "1-on-1's" with agents.
• Responded to customer requests via telephone and email.
• Produced ad-hoc reports and documents for senior team members.

Provide customer service. This also included being a cashier, cleaning when necessary, folding clothes and ensuring that the store is overall neat and tidy.

High School

Education record