Cxo / Head Of Customer Success
Aug 2023 - Aug 2024
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Alex M. Email & Phone Number
CXO / VP | ex-Robinhood | JKBX - Crescendo Markets | NortonLifelock | Cox
LinkedIn matched
✓ Verified May 2026
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Profile completeness 71%
Role
CXO / VP | ex-Robinhood | JKBX - Crescendo Markets | NortonLifelock | Cox
Location
Greater Phoenix Area, United States, United States
Who is Alex M.? Overview
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Quick answer
Alex M. is listed as CXO / VP | ex-Robinhood | JKBX - Crescendo Markets | NortonLifelock | Cox based in Greater Phoenix Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Alex M..
Alex M. previously worked as CXO / Head of Customer Success at Jkbx (Jukebox) and VP, Global CX Operations at Robinhood. Alex M. holds Mba, International Business from Thunderbird School Of Global Management.
Profile bio
About Alex M.
Executive Leader – Strategy, Customer Operations & Product ExperienceStrategic operations leader with a 20+ year background in Customer Experience, Product Mgt, and Technology across a diverse number of industries including Fintech, Identity Protection and other consumer services. A collaborative team player with proven success scaling and optimizing organizations and building high performing teams. Areas of expertise include:• Organizational Leadership & Development• Business Process Optimization • Contact Center Operations & Tech Stack• CX Product Management & Eng• BPO & Platform Outsourcing/Procurement • Financial Budgeting & Volume Forecasting• FINRA Registered Series 7, 63, 24 • Contracts, Compliance & Legal Review
8 roles · 26 years
Alex M. work experience
A career timeline built from the work history available for this profile.
Vp, Global Cx Operations
CX strategy & operations supporting the Brokerage, Crypto, and Cash Card lines of business. Built and scaled all areas of the customer experience division including all tiers of support, ops excellence and readiness, workforce management and forecasting, learning & development, quality, data & performance analytics, and BPO vendor management.
Jun 2019 - Apr 2023
Head Of Global Member Services & Support (Lifelock & Norton)
Jun 2017 - Jun 2019
Vice President, Member Services
Apr 2013 - Jun 2017
Regional Director, Channel Sales
Feb 2011 - Mar 2013
Director, Channel Sales & Business Development
Mar 2003 - Jan 2011
Manager, Wireless Operations
2000 - 2002
~2 yrs
Manager, Cx Operations & Client Services
Mar 1994 - Jul 1999
4 education records
Alex M. education
Mba, International Business
Thunderbird School Of Global Management
Bs Business Mgt, Business Process And Quality Analysis
Arizona State University
Bachelor Of Science - Bs, Business Administration, Management And Operations
W. P. Carey School Of Business – Arizona State University
Bachelor Of Science - Bs, Business Administration, Management And Operations
W. P. Carey School Of Business – Arizona State University
FAQ
Frequently asked questions about Alex M.
Quick answers generated from the profile data available on this page.
What is Alex M.'s role at their current company?
Alex M. is listed as CXO / VP | ex-Robinhood | JKBX - Crescendo Markets | NortonLifelock | Cox.
Where is Alex M. based?
Alex M. is based in Greater Phoenix Area, United States, United States.
What companies has Alex M. worked for?
Alex M. has worked for Jkbx (Jukebox), Robinhood, Nortonlifelock, Spectrum, and Cox Communications.
How can I contact Alex M.?
You can use AeroLeads to view verified contact signals for Alex M., including work email, phone, and LinkedIn data when available.
What schools did Alex M. attend?
Alex M. holds Mba, International Business from Thunderbird School Of Global Management.
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