Alex M.

Alex M. Email and Phone Number

CXO / VP | ex-Robinhood | JKBX - Crescendo Markets | NortonLifelock | Cox
Alex M.'s Location
Greater Phoenix Area, United States, United States
About Alex M.

Executive Leader – Strategy, Customer Operations & Product ExperienceStrategic operations leader with a 20+ year background in Customer Experience, Product Mgt, and Technology across a diverse number of industries including Fintech, Identity Protection and other consumer services. A collaborative team player with proven success scaling and optimizing organizations and building high performing teams. Areas of expertise include:• Organizational Leadership & Development• Business Process Optimization • Contact Center Operations & Tech Stack• CX Product Management & Eng• BPO & Platform Outsourcing/Procurement • Financial Budgeting & Volume Forecasting• FINRA Registered Series 7, 63, 24 • Contracts, Compliance & Legal Review

Alex M.'s Current Company Details

CXO / VP | ex-Robinhood | JKBX - Crescendo Markets | NortonLifelock | Cox
Alex M. Work Experience Details
  • Jkbx (Jukebox)
    Cxo / Head Of Customer Success
    Jkbx (Jukebox) Aug 2023 - Aug 2024
    Culver City, California, Us
    View
  • Robinhood
    Vp, Global Cx Operations
    Robinhood Jun 2019 - Apr 2023
    Menlo Park, California, Us
    CX strategy & operations supporting the Brokerage, Crypto, and Cash Card lines of business. Built and scaled all areas of the customer experience division including all tiers of support, ops excellence and readiness, workforce management and forecasting, learning & development, quality, data & performance analytics, and BPO vendor management.
    View
  • Nortonlifelock
    Head Of Global Member Services & Support (Lifelock & Norton)
    Nortonlifelock Jun 2017 - Jun 2019
    Tempe, Arizona, Us
    View
  • Nortonlifelock
    Vice President, Member Services
    Nortonlifelock Apr 2013 - Jun 2017
    Tempe, Arizona, Us
    View
  • Spectrum
    Regional Director, Channel Sales
    Spectrum Feb 2011 - Mar 2013
    Stamford , Ct, Us
    View
  • Cox Communications
    Director, Channel Sales & Business Development
    Cox Communications Mar 2003 - Jan 2011
    Atlanta, Ga, Us
    View
  • Mci Communications
    Manager, Wireless Operations
    Mci Communications 2000 - 2002
    Washington, Dc, Us
    View
  • Electronic Data Systems
    Manager, Cx Operations & Client Services
    Electronic Data Systems Mar 1994 - Jul 1999
    West Hartford, Us
    View

Alex M. Education Details

  • Thunderbird School Of Global Management
    Thunderbird School Of Global Management
    International Business
  • Arizona State University
    Arizona State University
    Business Process And Quality Analysis
  • W. P. Carey School Of Business – Arizona State University
    W. P. Carey School Of Business – Arizona State University
    Management And Operations
  • W. P. Carey School Of Business – Arizona State University
    W. P. Carey School Of Business – Arizona State University
    Management And Operations

Frequently Asked Questions about Alex M.

What is Alex M.'s role at the current company?

Alex M.'s current role is CXO / VP | ex-Robinhood | JKBX - Crescendo Markets | NortonLifelock | Cox.

What schools did Alex M. attend?

Alex M. attended Thunderbird School Of Global Management, Arizona State University, W. P. Carey School Of Business – Arizona State University, W. P. Carey School Of Business – Arizona State University.

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