Operational Risk Analyst
CurrentHired into Citi’s paid summer internship program; upon successful completion of the program, hired into a full-time position through Citi’s staffing vendor (Anchor Consulting). In less than one year, hired as a permanent Citi employee.- Within two years, promoted to serve as the lead Operations Risk Analyst responsible for the unclaimed funds on behalf of the Citi Mortgage business.- Developed process enhancements to maximize the identification and recovery of assets due to Citigroup. One such process improvement, in a single year, resulted in the recovery of over $100,000 of funds previously not identified.- Assist in overseeing and providing support to business partners that have aged credits, checks, accounts, etc. to identify potential abandoned property.- Involved in overseeing the timely delivery of the reports and analysis of pending items in our DDA, street side account, G/L and Tracker system.- Reviewed & interpreted thousands of items from each of Citi’s businesses, that ultimately get imported into the Tracker System each year while meeting state’s escheatment guidelines.- Recognized for consistently exceeding daily productivity goals and continuously offering observations and suggestions regarding how processes can be made more effective and efficient.- Ensure regulatory requirements and operational control standards are met on a timely basis.
