Alex Lang Email & Phone Number

Foster City, California, Us

* Acted as the subject matter expert for B2B SaaS Identity and Access Management (IAM) solutions within CyberSource, a Visa product, providing strategic guidance and technical expertise* Led architecture discussions and designed backend functionality implementing Kafka and optimizing UI screens to enhance Merchant experiences and system performance* Advocated for and implemented a micro services-based architecture to reduce dependency on a monolithic system, improving scalability and agility* Prioritized and managed backlogs for three onshore and one offshore team ensuring timely delivery of key initiatives

Foster City, California, Us

* Led a 20-million-dollar bank lead initiative as the lead technical product manager* Prioritized the backlogs for 4-5 full stack development teams working in bi-weekly sprints * Presented new features, and product requirements for SSO, Branding, Date/Time Preferences and more* Delivered ROI to the client by suggesting new feature development and reaching implementation timelines consistently* Defined new features by looking at market research, trends in the market, and technical objective

Austin, Tx, Us

• Launched a product allowing older adults to stay secure while connecting family members to each other• Created and curated the backlog for all of product spanning 12+ Epics and 30+ features • First product hire for Waywiser and grew the product and engineering team to 5 developers and 3 product managers • Led product team’s chapter meetings, focused product discovery, roadmap, and prioritization sessions• Created the product roadmap for the organization and presented to executive and clients• Created go to market strategy for Minimum Viable Product (MVP) and Initial Product Release (IPR)

Armonk, New York, Ny, Us

• Lead all North American Client interactions for AI-Operations implementation by facilitating client meetings, presenting technical solutions, and setting up project plans for implementation• Hosted retrospectives with the Product team(s) to express the needs of the client• Curated the project backlog and implemented user stories based on velocity charts• Provided enhancement stories and helped to prioritize the product roadmap Created a client readiness checklist which was used for all engagements to help onboard new clients • Negotiated contract timelines, price, and implementation options to the client • Project Managed budgets which ranged from $500k - $3.2b for AT&T and Vodafone• Worked with end client (B2C) and IBM managed accounts (B2B) to understand, implement, and manage delivery timelines

Armonk, New York, Ny, Us

• Managed relationships with clients in Brazil, England, Thailand, Australia, Poland, India, Singapore, Mexico, and US • Implemented a Delivery Certification Process (DCP) which is now used for all clients coming into Delivery• Managed the successful implementation and retention for clients using IBM MCMP• Hosted, participated, and managed design implementation and integration workshops with clients• Conducted contract review and hosted the final signing and sizing for work to be completed with clients• Participated in Design Thinking workshops which allowed accurate hills and user story generation

Armonk, New York, Ny, Us

• Worked with multi-cloud (AWS, Google, IBM SL, Azure, VRA)and multi-tenant cloud infrastructures on both public and private networks to implement IBM Cloud Brokerage• Represented IBM Cloud Brokerage directly to Client Executives in person, via web chats, and through phone conversations • Consulted with Clients and worked through Hybrid cloud infrastructure to provide SaaS offers and delivery implementation • Developed implementation plans with clients, account teams, and the Brokerage Delivery teams• Managed implementation budgets, strategy, and high level timelines for IBM clients ranging from 100k-8m• Consulted Clients and account teams on the proper uses of IBM Cloud Brokerage, how it could effect their business and what their return would be• Conducted demo's of IBM Cloud Brokerage to Executive leadership, IBM account teams and internal teams • Developed and maintained an online database allowing all users in our organization to see upcoming deals using Confluence • Implemented an agile work stream and Kanban board for the Onboarding team in Jira

Detroit, Michigan, Us

• Created automated test cases using Selenium and CodedUI tools which directly improved efficiency of testing by 60 percent• Effectively mastered industry standard Enterprise Data Warehouse tools such as: Hadoop, Teradata, Datastage, Cognos, Golden Gate, Tableau • Developed end-to-end test case scenarios for key projects at General Motors• Worked on multiple projects at any given time showing effective time management and communication skills• Gathered requirements for various projects while managing work load of testing efforts

Minneapolis, Mn, Us

• Created an end-to-end product backlog based on requirements gathered from stakeholders within Target and third party vendors (Catalina) • Completed end-to-end documentation for the Guest Analytics team, ensuring successful re-issuance of Target credit, debit, and business cards affecting 500M Target card holders • Documented the data flow of Target’s IBM data warehouse using Microsoft Visio in preparation for a migration to a Hadoop/Teradata platform • Effectively met with key stakeholders to understand: must haves, nice to haves, and low hanging fruit to build a project velocity chart• Regression tested Targets color couponing system by coordinating and completing testing scenarios with Catalina Marketing• Implemented an additional layer of security to ensure data integrity of data flowing out of Target’s system to third parties

Minneapolis, Mn, Us

1 year rotational program broken into 3 rotations each consisting of 5 months sprints• Curated backlogs, user stories, t-shirt sizes and development timeline for 3 different epics for the MyDevice Program• Completed screen designs, user stories, daily standups, wireframes and project management as a product owner on the MyDevice program supporting all 1.6K Target stores and team members• Modernized the MyDevice program by working in an agile methodology with a development team in Target India• Facilitated daily standups, requirements gathering, and presentation meetings by having a well-rounded agenda that allowed for personal and project updates.• Effectively created a project backlog for the MyDevice RIGS, RESEARCH and QMOS tracks using Version One • Tested release code by understanding the technical and business justifications for development tasks and validated they were working accordingly• Managed release scope and velocity charts for bi-weekly releases working in a SCRUM Agile Delivery model

Developed 3-4 internal collaboration websites using Microsoft SharePoint for various departments in City GovernmentWorked with various governmental departments to create 50-60 Frequently Asked Question (FAQ) pages on the City of South Bends website.Assisted in the development of the City of South Bends 311 line, which was implemented to help the City better assist its residents. I contributed by creating a 311 knowledge base only accessible by 311 liaisons.Analyzed data from the City of South Bends website to increase traffic flow and presented my findings to executive staff members

• Constructed a website, graphic user interface, database, interactive map, and user specific profile which allowed thecitizens of South Bend to organize volunteer activities pertaining to vacant and abandoned housing• Developed a relational database in order to track 300 appointees in various roles for Board and Commissions