Alex Ojeda Email & Phone Number

United States

Arizona, United States

Led all aspects of Customer Success for the Higher Education Division, developed and implemented short/long-term strategic and organizational plans that aligned with revenue targets, and retention goals. Developed KPI targets, led the change management process, aligned with sales partners on retention goals and high priority customer targets. Exceeded.

Chandler, AZ

• Responsible for leading a team of 200 non-exempt employees and 15 exempt managers toward the ambitious results of a prestigious client. Lead full departmental operating responsibilities including budget, planning.
• Provide strategic direction for Arizona State University's Online Enrollment Operations Center
• Drive performance in Admissions to maximize enrollments and optimize efficiency
• Full departmental operating responsibilities including budget, planning, production, Admissions, selection, hiring, staffing, training, performance management, reward as well as recognition and leadership.
• Collaborate with other leaders in resolving cross-functional issues facing the organization.
• Provide strategic direction regarding issues relating to CRM and the database, including procedures, status definitions, etc. for Admissions

Phoenix, Arizona Area

• Manage the launch of the Regional Alumni Services initiative
• Responsible for discovering process improvements to increase the conversion of alumni students
• Coordinate with Campus Directors across the nation to plan start dates and market campus events
• Leads efforts and collaborates with key stakeholders regarding process design, efficacy, and implementation which connects students and colleges, improves existing work experience pathways, and oversees the.
• Managed two telecommuting employees which lived in a different states
• Re-engineered quality assurance program for the College

Supervised 48 employees in a structure that allowed for expansion and contraction as needed.*Maintained a 31% Conversation ratio of leads to students over company goal of 25%*Obtained 115% of Enrollment goal (6,093 – Goal / 7,023 – Student started day one)*Developed strategies and reengineered approaches to ensure linkage between processes, departments.

* Recruits, selects, orients, trains and supervises branch operations associates. * Conducts daily assessment of operations associates. * Provides and reviews performance evaluations of operations associates and maintains branch personnel files. * Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain.

Coach and train art of fostering new relationships, growing new revenue and clients. * Generate creative solutions to client business and technical challenges. * Achieve established quota and target margin objectives in conjunction with a personal business plan. * Develop full range of services in each practice area utilizing solution and consultative.

Front-line supervisor of a collections team of thirty employees, project manager, trainer, process and system developer. * Maintained team at 120% attainment above division average in cash collected. * Attained 143% of Cash objective ($21.7M vs. Cash received $30.9M). This contribution accounted for 32% and 15% of Center ($97.8M) and Division ($209M).

Travel to universities across the nation and recruit students to graduate school. Created an online database of graduate application qualifications.

Master Of Business Administration (M.B.A.)

Bsm, Management

Business