Spearheaded the development of critical software components and documentation as a key member of a dynamic DevOps team of 6 engineers. Leveraged the latest JavaScript frameworks and agile methodologies to help craft a stable, robust web application that has become the backbone for more than 200 industry leading companies. These companies include Toyota, Crocs, and Cliff Bar, who consider our application essential to help manage their enterprise servers.Engineered a seamless fusion of Google Analytics into our proprietary website, initiating a data-driven perspective within our department. These insights drove coding changes which decreased average page load time, cementing customer loyalty.Played a pivotal role within the SaaS-based ServiceNow IT workflow ecosystem, using my knowledge of JavaScript to create business rules, server-side scripts, and email handlers that transformed inbound email chaos into automated customer tickets.Wrote documentation for APIs to empower customers, providing them with instant access to vital IT service incident details. This documentation helped retain customers, contributing to reduce churn by 2.7% in the first 9 months after implementation.

Completed a five month immersive training program to gain a professional certificate in full-stack web development. Produced work for a large variety of projects that required extensive use of HTML5, CSS3, and JavaScript. Technologies included jQuery, Node.js, Vue.js, React, Express.js, Bootstrap, MongoDB, and Git.Applications leveraged RESTful APIs such as Google maps to create travel itineraries with optimized directions between selected restaurants, live events, and hiking trails for cities around the world. Created a back-end server in Express to handle request and response routes, and used MongoDB to preserve trips with persistent data.

Streamlined processes by producing standards for single-sourcing web documents and templates in XML and HTML format. Built a content management system using HTML, CSS, and JavaScript to enable document reuse. Wrote and maintained online help and technical documentation on websites for a major telecom solutions company. Performed troubleshooting on all issues that arose within the suite of online help projects across North America, Europe, and Asia.Enhanced the effectiveness of online help by visiting customer sites to solicit end-user feedback on improving document usability.Made software developer’s jobs easier by using agile processes to create well-structured SDK Guides, API manuals, and installation guides.Pioneered visual learning in my department by producing multi-media training and web-based user documentation suites for cloud-based packet filtering solutions.

Wrote, edited, and managed the quality of online and print documentation for Cisco telecommunications deliverables, including installation guides, user guides, and system administration guides. Used advanced features of FrameMaker and RoboHelp to develop web-enabled help files and end-user documentation.