Responsable for third-party integrations and legacy applications.Creator of product requirements documentBuild good relationships and communication with stakeholders and development teamCreate and monitor product metricsLead product research and discoveryAnalyze customer research by interviews together with engagement support team

Responsible of 10 Go to Market applicationsLead technical conversation to provide better solutions aligned to real user needsCo-owner of product roadmapsResponsible of the product backlog managementCo-Own the product deliverables and status update communicationsAnalyze future and possible blockers, scope changes, shifting priorities, and risksOwn compliance validations/reviews for certain applicationsCoordinate negotiation sessions with stakeholders/business team Facilitate requirements definition sessions Supervise deliverables in a timely manner Maximize development skills for a best user solutionCreate feedback instrument for stakeholders/business

+ Led successful DevSecOps squads using diverse IT technologies, applying agile practices & ceremonies.+ Accountable of accomplish deadlines, committed work and negotiation sessions with Product Owners, stakeholders & squad.+ Enable the team designing solutions from ideas and conceptual maps+ Responsible for hiring process, acting as interviewer for squad’s roles like Developers, BA´s, & Testers. + Facilitator of user interview sessions in order to elicit business requirements+ Coordinate and align squad to an agile culture creating a roadmap with incremental changes + Facilitator of ideation sessions to discover new ideas to implement in the projects.+ Train and share product management knowledge with business product owners+ Promote an innovation and challenging environment+ Lead a product backlog and giving a product roadmap by incremental deliverables+ Improve user/customer feedback by implementing Usabilla surveying tool.+ Coach and act as solution architect+ Capable to identify and reduce risks that may impede the team’s ability to deliver results+ Servant leader for the project team to set direction and inspire a common goal+ Own & manage projects end to end that are a part of the overall product roadmap+ Lead and facilitate brainstorming innovative solutions to address business opportunities.+ Key contributor/strategist of OKR's definition and creation.

• Led Usabilla implementation in order to start receiving user feedback in all applications that we developed and supported in our sub-domain Sales Incentives Systems.• Iteration Manager for three DevSecOps squads with around 5-6 members each, coaching and mentoring to understand and implement Agile practices, requirements and breaking down into stories and deliverables. • CIO Coach for UX to help different squads who was looking to apply different practices in order to get user feedback and improve the existent requirements. • Facilitator of design thinking sessions/workshops for agile squads across IBM.• Leading ASCA process re-certifications & reviews according with control points modified by the new tool implemented.• Responsible of accomplish deadlines, committed work and negotiation sessions with Product Owners, stakeholders & squad.• Lead and mentoring agile practices across the subdomain squads, strengthen foundation knowledge and increasing the maturity level around different ceremonies.• Responsible to keep updated all squad’s metrics such as WIP, TIB, team satisfaction, stories committed vs delivered and capacity with production support tickets.• Improved and maintained squad’s NPS score between 90-100 according to our deliverables.• Coordinate a SQL trainings as a part of a skills improvement opportunity in 5 squads.• Proactively participate as early adopter for Iteration Manager circle training where I provided feedback around topics to be improved. Now is a global training for each IM at IBM.• Responsible for hiring process, acting as interviewer for squad’s roles like Developers, BA´s, & Testers. • Created educational material as a part of UX process such as problem management process including RCA’s in ServiceNow, Sub-domain website, an educational template for each application to be published in W3publisher, Web identity, etc.

Responsible for data analytics updates and reporting of results through several key Electronic Support Initiatives, including: management of new client surveys, enhancement of the surveys, and analysis of results; awareness and involvement in the move from Unica NetInsight analytics tool to IBM Digital Analytics; management and support of SPSS usage and text analytics, and strategic exploitation of new statistical functions augmenting the Electronic Support business case.

Multidimensional data bases and dashboards developer with Oracle - Essbase suite

Development with support tools for web systems, such as: PHP, JQuery, Javascript, PHP, MySQL, HTML4/5, CSS3, Apache, etc..Freelance jobDesign of organizational image in Illustrator, Photoshop, Cinema 4D, InDesign.

Systems Analyst, Design and Developer for Morelos state government

Web systems programmer