Alexandre Mota Ferreira Email & Phone Number

State Of Minas Gerais, Brazil

Belo Horizonte, Minas Gerais, Brasil

Shaping the Future of International Logistics.

Belo Horizonte, Minas Gerais, Brasil

• Sales Strategy and Customer Engagement:
• Spearheaded sales strategy by setting annual quotas and forecasting volumes, consistently achieving company targets.
• Enhanced customer engagement by initiating a Net Promoter Score system, achieving a remarkable score of 9/10, and cultivating satisfaction through dedicated follow-ups and onsite visits
• Technological and Operational Enhancements:
• Drove digital transformation by implementing ERP and CRM systems, improving operational efficiency and customer relationship management.
• Introduced a digital PABX system for IP calls and call monitoring, improving management capabilities and data accuracy.

Belo Horizonte, Minas Gerais, Brasil

• Enhanced Sales Performance and Client Relationship Management:
• Strategically identified and maximized sales opportunities, resulting in enhanced customer retention and significant growth in the client base.
• Excelled in a high-pressure environment, maintaining superior customer service and satisfaction through active problem-solving and consistent follow-through on client issues.
• Developed and leveraged a deep understanding of product offerings to effectively meet diverse client needs, contributing to a robust customer relationship management strategy.
• Collaborated effectively with colleagues to ensure peak productivity and cohesively managed client accounts, which included tailoring solutions to unique customer needs and challenges.
• Successfully implemented cross-selling and upselling techniques that significantly increased the average value of customer purchases, directly boosting overall sales figures.

Belo Horizonte, Minas Gerais, Brasil

• Streamlined Inventory Management and Supplier Coordination:
• Implemented the FIFO inventory control system, enhanced with quality indicators like control sheets and a color-coded sticker program, reducing product loss due to expiration by 15%.
• Led supplier selection and qualification processes, improving product quality and compliance while effectively negotiating terms to optimize supply chain efficiency.
• Managed inventory levels through careful analysis of product turnover and purchasing needs, ensuring optimal stock levels to meet sales demands without overstocking.
• Fostered strong collaboration between inventory and sales teams, enhancing the flow of goods to customers and ensuring alignment of inventory practices with sales objectives.
• Addressed customer concerns promptly, directly contributing to sustained high customer satisfaction and quick resolution of any service issues.

Belo Horizonte, Minas Gerais, Brasil

• Maintained a Safe and Efficient Work Environment: Meticulously organized shelves, pallet areas, and workstations to support smooth operations and ensure safety standards were met.
• Accurate Inventory Management: Managed inventory records for incoming and outgoing stock, promptly addressing discrepancies and notifying supervisors of any issues to maintain operational integrity.
• Optimized Receiving Process: Streamlined the receiving process for incoming products, conducted thorough inspections for damage, and efficiently coordinated returns to vendors, ensuring high quality and operational.
• Ensured Workplace Safety: Proactively communicated with supervisors regarding any safety concerns, contributing to a secure and compliant working environment.