Shaping the Future of International Logistics.

•Sales Strategy and Customer Engagement:•Spearheaded sales strategy by setting annual quotas and forecasting volumes, consistently achieving company targets.•Enhanced customer engagement by initiating a Net Promoter Score system, achieving a remarkable score of 9/10, and cultivating satisfaction through dedicated follow-ups and onsite visits•Technological and Operational Enhancements:•Drove digital transformation by implementing ERP and CRM systems, improving operational efficiency and customer relationship management.•Introduced a digital PABX system for IP calls and call monitoring, improving management capabilities and data accuracy.•Developed and managed the company’s WhatsApp sales channel, increasing customer accessibility and boosting sales volumes.•Sustainability and Crisis Management:•Led the integration of a solar power system, eliminating electric bills and achieving ROI within four years, demonstrating commitment to sustainability.•Managed operations during the initial six months of the COVID-19 pandemic, ensuring business continuity and resilience.•Leadership and Performance Management:•Monitored competitive activity and adjusted pricing strategies, enhancing market competitiveness.•Conducted staff performance evaluations, provided constructive feedback, and fostered a supportive work environment encouraging creativity.•Systematically collected and analyzed user feedback to inform strategic decisions and improve service offerings.•Customer Satisfaction and Operational Improvements:Initiated a Net Promoter Score (NPS) system, achieving a satisfaction score of 9/10.•Used NPS feedback to enhance customer service strategies, implementing improved delivery routing and scheduling, increasing efficiency by 20% and reducing complaints by 78%.

• Enhanced Sales Performance and Client Relationship Management: • Strategically identified and maximized sales opportunities, resulting in enhanced customer retention and significant growth in the client base. • Excelled in a high-pressure environment, maintaining superior customer service and satisfaction through active problem-solving and consistent follow-through on client issues. • Developed and leveraged a deep understanding of product offerings to effectively meet diverse client needs, contributing to a robust customer relationship management strategy. • Collaborated effectively with colleagues to ensure peak productivity and cohesively managed client accounts, which included tailoring solutions to unique customer needs and challenges. • Successfully implemented cross-selling and upselling techniques that significantly increased the average value of customer purchases, directly boosting overall sales figures.

• Streamlined Inventory Management and Supplier Coordination: • Implemented the FIFO inventory control system, enhanced with quality indicators like control sheets and a color-coded sticker program, reducing product loss due to expiration by 15%. • Led supplier selection and qualification processes, improving product quality and compliance while effectively negotiating terms to optimize supply chain efficiency. • Managed inventory levels through careful analysis of product turnover and purchasing needs, ensuring optimal stock levels to meet sales demands without overstocking. • Fostered strong collaboration between inventory and sales teams, enhancing the flow of goods to customers and ensuring alignment of inventory practices with sales objectives. • Addressed customer concerns promptly, directly contributing to sustained high customer satisfaction and quick resolution of any service issues. • Enhanced warehouse security and operational protocols by implementing continuous monitoring systems and regular maintenance schedules, significantly reducing potential downtime and maintaining compliance with all transportation regulations.

•Maintained a Safe and Efficient Work Environment: Meticulously organized shelves, pallet areas, and workstations to support smooth operations and ensure safety standards were met.•Accurate Inventory Management: Managed inventory records for incoming and outgoing stock, promptly addressing discrepancies and notifying supervisors of any issues to maintain operational integrity.•Optimized Receiving Process: Streamlined the receiving process for incoming products, conducted thorough inspections for damage, and efficiently coordinated returns to vendors, ensuring high quality and operational standards.•Ensured Workplace Safety: Proactively communicated with supervisors regarding any safety concerns, contributing to a secure and compliant working environment.