Provided exceptional customer support and technical assistance through various communication channels (phone, email, chat).Diagnosed and resolved technical issues, offering step-by-step guidance for issue resolution.Maintained an in-depth knowledge of products, services, and software to offer accurate information to customers.Documented customer interactions and solutions in the support database, also updating knowledge base articles.Utilized remote desktop tools to provide hands-on technical support for efficient problem resolution.Effectively escalated complex issues to higher-level technical support or relevant departments.Ensured adherence to service standards and performance metrics to deliver high-quality customer support.Maintained clear and effective communication with customers, colleagues, and superiors, including follow-up on issue resolution.Actively participated in training and workshops to enhance technical knowledge and customer service skills.

Working with other members of the team on design projects for print and online media. Design, recommend and pitch improvements to new and existing features. Update and edit website content, posts and pages.

Planning site designs, functionality, and navigation, along with audience funnels and data capture points. Building wireframes & prototypes which were then turned into functional and responsive digital product using a no code website builder.

(3 Week Design Sprint) Redesign User Onboarding, Remove Free Trial, Paywall Placement-Conducted user interviews to get a general idea if users were willing to pay upfront without trial.-Completed competitive and comparative analysis of similar apps and websites to determine the most effective features for users.-Synthesized research to determine what exactly users are looking for onboarding.-Conducted usability test with prototypes created to find out where users preferred placement of paywall and how to structure questionnaire.

Successfully completed 480 hours of expert-led instruction in conducting and communicating user research, design, and hands on learning of UX fundamentals in the industry’s most in-in-demand technologies.