Alex Naets Email and Phone Number
ALPICO - Conseils en pilotage d'entreprises - membre du réseau RIVALIS at
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Réseau d'affaires Altitude
Alex Naets's Location
Annecy, Auvergne-Rhône-Alpes, France, France
Alex Naets's Contact Details
Alex Naets work email
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Alex Naets personal email
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Alex Naets phone numbers
About Alex Naets
Fondateur de la Sarl ALPICO et membre du réseau RIVALIS.Mes 20 années d'expérience en gestion et management dans des grands groupes internationaux sont misent aux services des entrepreneurs et des dirigeants de petites et moyennes entreprises avec un objectif: les accompagner pour leur permettre de réaliser leurs projets, leurs rêves et leurs ambitions, aussi bien professionnels que personnels.
Alex Naets's Current Company Details
Réseau D'Affaires Altitude
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ALPICO - Conseils en pilotage d'entreprises - membre du réseau RIVALIS
Alex Naets Work Experience Details
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Secrétaire TrésorierRéseau D'Affaires Altitude Aug 2024 - PresentAnnecy, Auvergne-Rhône-Alpes, FranceAltitude est le réseau d'affaires associatif du bassin annécien, qui vise à rassembler les chefs d'entreprises de tous secteurs, leur permettre de se rencontrer et de mieux se recommander. C'est aussi l'association qui porte les conférences désirées par ses membres, et qui permet à chaque entrepreneur de prendre en main son chiffre d'affaires et le développement de sa structure grâce à un panel de compétences à sa disposition.Altitude est le réseau d'affaires associatif du bassin annécien, qui vise à rassembler les chefs d'entreprises de tous secteurs, leur permettre de se rencontrer et de mieux se recommander. C'est aussi l'association qui porte les conférences désirées par ses membres, et qui permet à chaque entrepreneur de prendre en main son chiffre d'affaires et le développement de sa structure grâce à un panel de compétences à sa disposition.
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AssociateTime For The Planet Mar 2022 - Present -
Fondateur Et Gérant D'Alpico, Conseil En Pilotage D'EntrepriseAlpico, Pilotage Et Conseils Sep 2019 - PresentALPICO est au service des entrepreneurs et des dirigeants de très petites entreprises avec un objectif : les accompagner pour leur permettre de réaliser leurs projets, leurs rêves et leurs ambitions.Membre du réseau RIVALIS depuis 2019, ALPICO accompagne depuis lors des dizaines de dirigeants de très petites entreprises du bassin Annécien et de l'Albanais dans le pilotage de leur entreprise.Chaque entreprise est différente, chaque patron est différent, chaque histoire est unique, et les attentes varient. Mais la méthode et les outils de pilotage développés par Rivalis depuis 30 ans permettent à ALPICO de répondre à toutes vos attentes et vos objectifs.Basé à Marcellaz-Albanais, Alex NAETS est votre co-pilote et se déplace dans un rayon d'1 heure et passe une demi-journée par mois avec vous pour vous accompagnemer dans le plotage de votre entreprise.
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PresidentBni Annecy Influence Feb 2023 - Oct 2023Annecy, Auvergne-Rhône-Alpes, France -
Secrétaire TrésorierBni Annecy Influence Oct 2021 - Mar 2022Annecy, Auvergne-Rhône-Alpes, France
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Service Delivery DirectorEgencia Jan 2017 - Sep 2019FranceHere, I was promoted to multiple Director positions in recognition of outstanding program and team leadership capabilities.As a Director of Service Delivery, I spearhead delivery organizations operating in France and the UK (2019 to Present) and France / Switzerland / Belgium / The Netherlands / Germany / Denmark / Norway / Sweden / Finland (2017 to 2018), including establishment of winning regional and global strategies, alignment of KPI with organizational goals across several contact centres, and development of a high-performing team. I collaborate with business partners to strategically forecast and plan operations, scale business operations, systematically reduce costs, improve delivery quality, conduct root cause analysis, and develop effective recovery plans.Several of my achievements in this role include:• Successfully remodeled management team to improve overall reliability of European operations and improve team ratios.• Realized significant improvements of T1B from 59% to 66% in Europe.• Created and stood up new global Marine, Offshore, and Energy support line.• Capitulated high quality scores across six countries, including T1B, T2B, and DSAT ratings.• Successfully led comprehensive office restructuring in Denmark, including closing two smaller offices to streamline enterprise operations. -
Director Of Customer ServiceEgencia Mar 2014 - Dec 2016Brussels Area, BelgiumAs a Director of Customer Service, I led all aspects of Egencia Customer Service across Belgium, The Netherlands, Switzerland, and European partner operations throughout momentous growth period, including operations scaling and alignment with regional and overall operations goals. I ensured delivery of highest quality care commensurate with standards, policies, and best practices. I effectively scaled costs for Swiss operations through nearshore service and aligned with corporate goals. I led the improvement of operations standards from partner agency operations to conformance with organizational standards and goals.
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Operations ManagerEgencia Oct 2012 - Mar 2014Brussels Area, BelgiumIn this role, I effectively managed Customer Service operations in Belgium and establishment in the Netherlands, including cross-functional team leadership, strategic planning, and alignment with corporate goals and standards. I directed successful creation of new Dutch customer service operations, including recruitment, training, and operations rollout.
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Process Manager OperationsBcd Travel Mar 2012 - Oct 2012BelgiumAt my culminating role at BCD Travel, I excelled in multiple managerial tenures with ownership of key operations and accounts across multiple regions and nations. I oversaw comprehensive team restructuring and overhaul to improve operations, develop and implement internal processes, strategically plan growth, and increase overall productivity while reducing costs. -
Account Manager OperationsBcd Travel Aug 2006 - Mar 2012BelgiumAs an Account Manager, I led operations for major international energy industry accounts at the EMEA level, ExxonMobil. I excelled as a key point of contact and liaison among BCD Travel and ExxonMobil in regards to strategic travel planning and coordination, cross-functional team leadership, and audit preparation and collaboration. I effectively led customer audits to improve profitability and reduce costs. I also improved customer quality rating by five points and improved productivity by five points, boosting the efficiency of ExxonMobil operations. I significantly contributed to a $60M ExxonMobil contract renewal with BCD Travel.
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Operations ManagerNavigant Belgium Sep 2004 - Aug 2006
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TeacherIsalt (High School Galilee) Sep 2000 - Jun 2006AIR Tarification and CRS teacherLeader IATA - UFTAA training seminars Leader CRS training seminars
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TeacherEfpme Sep 2000 - Jun 2006AIR Tarification and CRS teacherLeader IATA - UFTAA training seminars Leader CRS training seminars
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Operational Efficiencies SpecialistNavigant International Aug 2003 - Aug 2004Determine, apply and maintain best processes and standards for Multinational customers
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Air Tarification And TicketingItc Feb 2000 - Jul 2003AIR ticketing on Amadeus and AIR tarification, quotation of complicated itinerariesAirline/IATA/BSP relationsPartial account management for 3 customers
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Travel Agency TraineeBraun Sprl 1997 - 2000
Alex Naets Skills
Tourism
Travel Management
Amadeus
Business Travel
Travel Technology
Management
Business Process Improvement
Customer Service
Airlines
Online Travel
Analytical Abilities
Project Management
Account Management
Sabre
Tourismus
Reisemanagement
Online Reisebuchung
Account Management
Fluggesellschaften
Hotels
Reisetechnologie
Leadership
Team Leadership
Transformational Leadership
Customer Service Management
Performance Management
People Development
Operations Leadership
Cost Reduction
Process Improvement
Strategic Planning
Cross Functional Team Leadership
Multi Cultural Team Leadership
Global Operations
Resource Allocation
Kpi Alignment
Business Performance Management
Program Management
Service Delivery
Corporate Travel
Contact Centers
Cross Functional Collaborations
Partnership Sales
Strategic Forecasting
Root Cause Analysis
Recovery Plans
Business Scaling
Managing Business Growth
Alex Naets Education Details
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EfpmeTourism
Frequently Asked Questions about Alex Naets
What company does Alex Naets work for?
Alex Naets works for Réseau D'affaires Altitude
What is Alex Naets's role at the current company?
Alex Naets's current role is ALPICO - Conseils en pilotage d'entreprises - membre du réseau RIVALIS.
What is Alex Naets's email address?
Alex Naets's email address is an****@****cia.com
What is Alex Naets's direct phone number?
Alex Naets's direct phone number is +412258*****
What schools did Alex Naets attend?
Alex Naets attended Efpme.
What are some of Alex Naets's interests?
Alex Naets has interest in Politics, Environment, Nature And Wildlife Photography, Music, Animal Welfare, Geopolitics.
What skills is Alex Naets known for?
Alex Naets has skills like Tourism, Travel Management, Amadeus, Business Travel, Travel Technology, Management, Business Process Improvement, Customer Service, Airlines, Online Travel, Analytical Abilities, Project Management.
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