Alex Naets Email & Phone Number

Annecy, Auvergne-Rhône-Alpes, France

Altitude est le réseau d'affaires associatif du bassin annécien, qui vise à rassembler les chefs d'entreprises de tous secteurs, leur permettre de se rencontrer et de mieux se recommander. C'est aussi l'association qui porte les conférences désirées par ses membres, et qui permet à chaque entrepreneur de prendre en main son chiffre d'affaires et le.

ALPICO est au service des entrepreneurs et des dirigeants de très petites entreprises avec un objectif: les accompagner pour leur permettre de réaliser leurs projets, leurs rêves et leurs ambitions.Membre du réseau RIVALIS depuis 2019, ALPICO accompagne depuis lors des dizaines de dirigeants de très petites entreprises du bassin Annécien et de l'Albanais.

Annecy, Auvergne-Rhône-Alpes, France

Annecy, Auvergne-Rhône-Alpes, France

France

• Here, I was promoted to multiple Director positions in recognition of outstanding program and team leadership capabilities.As a Director of Service Delivery, I spearhead delivery organizations operating in France and.
• Successfully remodeled management team to improve overall reliability of European operations and improve team ratios.
• Realized significant improvements of T1B from 59% to 66% in Europe.
• Created and stood up new global Marine, Offshore, and Energy support line.
• Capitulated high quality scores across six countries, including T1B, T2B, and DSAT ratings.
• Successfully led comprehensive office restructuring in Denmark, including closing two smaller offices to streamline enterprise operations.

Brussels Area, Belgium

As a Director of Customer Service, I led all aspects of Egencia Customer Service across Belgium, The Netherlands, Switzerland, and European partner operations throughout momentous growth period, including operations scaling and alignment with regional and overall operations goals. I ensured delivery of highest quality care commensurate with standards.

Brussels Area, Belgium

In this role, I effectively managed Customer Service operations in Belgium and establishment in the Netherlands, including cross-functional team leadership, strategic planning, and alignment with corporate goals and standards. I directed successful creation of new Dutch customer service operations, including recruitment, training, and operations rollout.

Belgium

At my culminating role at BCD Travel, I excelled in multiple managerial tenures with ownership of key operations and accounts across multiple regions and nations. I oversaw comprehensive team restructuring and overhaul to improve operations, develop and implement internal processes, strategically plan growth, and increase overall productivity while.

Belgium

As an Account Manager, I led operations for major international energy industry accounts at the EMEA level, ExxonMobil. I excelled as a key point of contact and liaison among BCD Travel and ExxonMobil in regards to strategic travel planning and coordination, cross-functional team leadership, and audit preparation and collaboration. I effectively led.

AIR Tarification and CRS teacherLeader IATA - UFTAA training seminars Leader CRS training seminars

AIR Tarification and CRS teacherLeader IATA - UFTAA training seminars Leader CRS training seminars

Determine, apply and maintain best processes and standards for Multinational customers

AIR ticketing on Amadeus and AIR tarification, quotation of complicated itinerariesAirline/IATA/BSP relationsPartial account management for 3 customers