Alexander Carter Email & Phone Number

Byron, New South Wales, Australia

Sydney, New South Wales, Australia

-Driving strong supplier relationships between suppliers and corporate brands-Subject matter expert on corporate product booking processes, supplier policies and corporate product suite-Driving margin be influencing sales mix and preferred partner uptake through efficiencies in booking process and product knowledge-Identifying potential margin gains through write-off reduction and ineffective booking processes of both agents and tech systems-Working with L&D to product training material around systems and air technical knowledge -Training operations and account management staff in supplier processes-Work with Corporate Technology and key suppliers to ensure risk minimisation and change management on new technology and new supplier processes-Aligning supplier and customer requirements and supplier product integration across the online booking tools, booking platforms and mid office systems within the corporate brands

Sydney, New South Wales, Australia

- Managing a national team of ten Business Improvement Managers responsible for identifying opportunities to increase efficiencies through technology, robotics and offshoring - Lead contact for offshore partners, including Flight Centre Travel Group Global Ticket Centre- Integration of corporate brands into the ProHub FCTG product/supply support model

Australia

Leading a team of Product & Supply Support Managers in travel support across Air and Land disciplines for all Flight Centre (FCTG) Corporate brands nationally (FCM Travel, Corporate Traveller and Stave & Screen):-Driving strong supplier relationships between suppliers and corporate operations-National help desk role driving business savings through waivers, favours, manufactured product and complex airfares-Working with L&D to product training material around systems and air technical knowledge -Training operations and account management staff in product knowledge -Working with Technology in implementing and insuring correct integration of products nationally across the online booking tools, booking platforms and mid office systems within the FCTG Corporate Brands

Australia

Working across all six corporate Flight Centre brands (FCM Travel, Corporate Traveller, Stage and Screen, Campus Travel, Corporate Groups and FC Travel Club):-Handling Air supplier relationships-National air help desk role responsible for savings of over $1m annually to clients and the business,-Working with L&D to product training material around systems and air technical knowledge-Training operations and account management staff in product knowledge-Planning, running and reporting for incentives to help focus sales towards preferred partners

Sydney, Australia

- Implementation of systems and processees to maximise team productivity.- Establish and maintain multi-level relationships with clients and suppliers.- Driving measurable results through the financial management of KPIs, P&L, Revenue and Expenses.- Recruit and develop new and existing team members.- Create a memorable customer experience consistently exceeding expectations.