Alex Neff Email & Phone Number

Lake Elmo, Mn, Us

Newtown, Pa, Us

EPAM help’s the world’s leading insurance companies digitally transform by developing business and technology roadmaps that align with trends and regulatory changes, and delivering digital solutions in accelerated time-to-market that stand out from the competition.Through its ‘Engineering DNA’ and innovative strategy, consulting, and design capabilities, EPAM works in collaboration with its customers to deliver next-gen solutions that turn complex business challenges into real business outcomes. As a recognized market leader in multiple categories among top global independent research agencies, EPAM was one of only four technology companies to appear on Forbes 25 Fastest Growing Public Tech Companies list every year of publication since 2013 and ranked as the top IT services company on Fortune’s 100 Fastest-Growing Companies list in 2019 and 2020. Learn more at www.epam.com.

London, Gb

- Strategist and advisor to global financial organizations, insurance carriers and banks. - As part of the Digital Strategy & Business Transformation practice, I enable better outcomes to for client’s bottom line while providing improvements in service to their customers. Improving alignment between VOC (Voice of the Customer) and business practices across an organization. Developing scalability and nimbleness for a volatile marketplace. EY provides a depth in this area unmatched by the other big consulting firms.- I lead Design Thinking workshops that challenge assumptions by putting people at the center of transformations, innovating solutions that can scale, and increasing the speed of technology delivery which allows our clients to quickly jump to their next phase of growth.- As a product owner, I increase product cross-sell/up-sell opportunities through data analytics, increase customer retention and loyalty by mass tailoring of interactions and next best actions, and develop seamless cross-channel experiences that leverage automation, intuitive design, and a mix of in-house and out-sourced solutions.

London, Gb

Us

- Expanded several systems developed for the Financial Services business segment to all of OptumHealth. Systems share immediately actionable information amongst sales stakeholders (700+ direct and inside sales, post-sale customer service, and implementation teams) who formerly shared little information. Based on the success of the first wave, the systems are expected to deliver >15% incremental revenue for $8+BB business unit. Issues now tracked by customer size, type, product, and issue quantity. Program brought transformation well beyond master data management to ensure all stakeholders comprehended and capitalized on the impact of issues to sales.- Delivered sales and VOC best practices to international sales teams that exposed cross-sell/up-sell opportunities and identified customers/products at risk.

Us

- Designed and built sales cycle models, hiring calendar, and performance management systems. Delivered commission system that reduced payment time by 61%, reduced payment errors by 40%, and provided a 9% increase to sales representative satisfaction score.- Revealed that customer issues were not shared amongst numerous client-facing groups (3 groups for each of 15 products in this one division) and were needlessly impacting renewal RFPs, cross-sell, and up-sell. Designed systems later rolled out across OptumHealth. Delivered implementation with 95% client persistency, streamlined operations and service delivery cycles. Delivered much higher customer satisfaction. Grew revenue 15%.- Created compliance training and certification program for brokers. Result: 15+% in proposal success. Automated the RFP process for smaller clients.

Boston, Ma, Us

- Delivered best year-over-year sales results ($45MM and 50% better than any other region) for the 529 College Savings Plan product line. Note this was at the height of the “Great Recession” when other regions were suffering 40+% annual declines in sales. Spearheaded professional development program for 1,000 top producers. - Repeatedly recognized by clients and peers as a superior business-to-business partner by providing relationship-marketing solutions that delivered results including increased client base and retention.

Boston, Ma, Us

- Recommended and designed sales effectiveness solutions, with and without IT components, to grow revenue potential by improving the customer experience. Largest system shared customer feedback between direct, inside sales, and call centers like UHG systems but extended shared platforms across all CRM (Customer Relationship Management) and business intelligence used by sales stakeholders. Product supported: insurance, mutual funds, annuities, and 401K products. Program contributed to $2.5BB increase in annual sales, $3MM reduction in IT operating expenses via consolidated interfaces and devices. Provided 100% mobile access for field sales with full AV capabilities. Initiated 24x7 IT-support. Managed matrixed team of 65.- Led sales/service systems integration for $15BB in mergers & acquisitions.- Provided mobile dashboards and 24x7 IT service for SVP+ level employees.- Spearheaded audit of IT vendor performance. Terminated $10MM annual outsourcing agreement while reducing cost of internal operations $1MM annually. Reduced licensing costs by $2MM.- Sales/IT SME (Subject Matter Expert) embedded in sales group. Introduced IT-based client engagement and relationship management programs for brokers. Provided wireless CRM access. Increased sharing of analytics. Contributed +50% in sales.- Began build out of integrated data systems supporting 500+ global executives and $20BB in sales. Managed sales-savvy IT “help desk” for 1/3 of global sales force.- Developed CRM and data center capability expansions to accommodate 50% average annual growth with a full 150% growth in one 30-month period.

Ma, Teaching

Ba, English

Education record