I grow revenue for clients by designing systems, processes and teams that expand and deepen the relationship between my clients and their customers. To more simply say it, I create customers who are raving fans, so my clients can grow market share. Equally important is my recommendations have enabled revenue growth greater than $1B at three different clients and reduce operational/acquisition costs by more than $1B at two additional clients. This is achieved through a mix of experience design, leveraging emerging technologies, optimizing processes, developing third-party partnerships, and right-sizing teams and skillsets.In addition, I specialize in corporate strategy that range from enterprise transformations to product ownership. I include a range of thought leadership perspectives to ask better questions and deliver better outcomes that lead to faster delivery and reduced operational headaches achieved through design thinking workshops. Sample strategy development work include: creating a differentiated customer experience, transforming to a digital infrastructure, and how to best implement a 360 degree view of the customer.Specialties: Leadership, Business Strategy - Growth & Client Servicing, Business Development, Sales, Mergers & Acquisitions, M&A, Acquisition Integration, Driving Cultural Change, Business Relationship Management, Customer Relationship Management, CRM, Cloud Computing, SaaS, Information Technology, IT, Customer Experience, Program Management, Project Management, Salesforce.com, Governance, Customer Experience, Customer Insight, Customer Segmentation, Consulting Engagements, Business Transformation, Technology Transformation