Alex Neuwirth Email & Phone Number

Menomonee Falls, Wi

● Counsel and guide online students from admission to graduation in their academic program.● Advise students on how to be successful in their courses, connect them with university and outside resources, and help them navigate university processes such as schedule revisions and program changes. ● Conduct outreach to help students persist through to graduation and to help them fulfill their career goals. ● Provide supportive and encouraging relationship to students in at-risk programs and students new to the University.

Menomonee Falls, Wi

● Configuration, testing and support of CampusVue SIS, Velocify, Enrollment Portal and DocuSign.● Partner with the systems account managers for trouble fixes, updates, and project requests.● Monitor integrity of the data through auditing and identifying potential data integrity issues.● Coordinate, develop, and test new reports (within operational systems or data warehouse).● Create and modify simple SQL queries.● Technical writing (user guides and manuals) and provide additional staff training as needed.

Greater Milwaukee Area

● Provided Level III support for Electronic Medical Records software and HL7 interfaces.● Design, development, upgrade, reporting, and documentation of EMR and related systems.● Technical Writing of training guides and creation of MS PowerPoint presentations. ● Began as EMR trainer and promoted to Help Desk and Production Support roles.● Production Support for Insurance Eligibility and Claims Integration data transactions.● Configured and ran batch processes/scripts for vendor payments totaling up to $750K a day.● Software Training and Support Specialist for Intergy and Medical Manager EMR suites.

Mequon, Wi

● Assist customers with setup and implementation of new and ongoing data transactions. ● Process ongoing member eligibility and oversee all activities for assigned markets. ● Prepare data extractions, reports, and analysis for internal and external clients.● Provide customer service and technical support for internal and external clients.● Experience with SQL and Access Query writing.

Wauwatosa, Wi

● Provide software and technical support for Desktop PC and Windows Mobile device software.● Update and maintain corporate website, user forums, release notes and user guides.● Demonstrate and promote company's award winning software at marketing events.● Research industry and competitor trends and communicate them to marketing and design teams.

Wauwatosa, Wi

● Training and Support specialist for Medical Records and Care Management software company● Project coordination to ensure clients pre and post deployment and training needs are met.● Technical Writing of training manuals, course curriculum and customized work instructions. ● Experience working with reporting tools, creating simple SQL queries, and Crystal Reports.

Milwaukee, Wi

● Application Support Specialist for a 24 hour Call Center serving the Long Term Care profession.● Supported clinical and business applications including Time, Attendance and Payroll.

Juneau, Wi

● Established and supervised first State Certified Community Support Program in Dodge County.● Provided assessment, psychotherapy, crisis intervention, and resource coordination to clients.● Generated monthly billing reports and budget analysis and presented findings to County Board. ● Trained staff in Medical Assistance billing and State and Federal Administrative Codes.● Maintained and updated agency policy and procedure manuals.

Milwaukee, Wi

● Program supervisor and case manager for a mental health outreach center.● Provided assessment, psychotherapy, crisis intervention, and resource coordination to clients.● Proposed and directed implementation of computerized record keeping system● Trained all clinical staff in use of new computerized record keeping system. ● First level hardware and software support for 8 workstation network. ● Generated all monthly billing reports.

Ms, Educational Psychology

Ba, Psychology