Alex Neuwirth Email & Phone Number

Menomonee Falls, WI

• Counsel and guide online students from admission to graduation in their academic program.
• Advise students on how to be successful in their courses, connect them with university and outside resources, and help them navigate university processes such as schedule revisions and program changes.
• Conduct outreach to help students persist through to graduation and to help them fulfill their career goals.
• Provide supportive and encouraging relationship to students in at-risk programs and students new to the University.

Menomonee Falls, WI

• Configuration, testing and support of CampusVue SIS, Velocify, Enrollment Portal and DocuSign.
• Partner with the systems account managers for trouble fixes, updates, and project requests.
• Monitor integrity of the data through auditing and identifying potential data integrity issues.
• Coordinate, develop, and test new reports (within operational systems or data warehouse).
• Create and modify simple SQL queries.
• Technical writing (user guides and manuals) and provide additional staff training as needed.

Greater Milwaukee Area

• Provided Level III support for Electronic Medical Records software and HL7 interfaces.
• Design, development, upgrade, reporting, and documentation of EMR and related systems.
• Technical Writing of training guides and creation of MS PowerPoint presentations.
• Began as EMR trainer and promoted to Help Desk and Production Support roles.
• Production Support for Insurance Eligibility and Claims Integration data transactions.
• Configured and ran batch processes/scripts for vendor payments totaling up to $750K a day.

Mequon, WI

• Assist customers with setup and implementation of new and ongoing data transactions.
• Process ongoing member eligibility and oversee all activities for assigned markets.
• Prepare data extractions, reports, and analysis for internal and external clients.
• Provide customer service and technical support for internal and external clients.
• Experience with SQL and Access Query writing.

Wauwatosa, WI

• Provide software and technical support for Desktop PC and Windows Mobile device software.
• Update and maintain corporate website, user forums, release notes and user guides.
• Demonstrate and promote company's award winning software at marketing events.
• Research industry and competitor trends and communicate them to marketing and design teams.

Wauwatosa, WI

• Training and Support specialist for Medical Records and Care Management software company
• Project coordination to ensure clients pre and post deployment and training needs are met.
• Technical Writing of training manuals, course curriculum and customized work instructions.
• Experience working with reporting tools, creating simple SQL queries, and Crystal Reports.

Milwaukee, WI

• Application Support Specialist for a 24 hour Call Center serving the Long Term Care profession.
• Supported clinical and business applications including Time, Attendance and Payroll.

Juneau, WI

• Established and supervised first State Certified Community Support Program in Dodge County.
• Provided assessment, psychotherapy, crisis intervention, and resource coordination to clients.
• Generated monthly billing reports and budget analysis and presented findings to County Board.
• Trained staff in Medical Assistance billing and State and Federal Administrative Codes.
• Maintained and updated agency policy and procedure manuals.

Milwaukee, WI

• Program supervisor and case manager for a mental health outreach center.
• Provided assessment, psychotherapy, crisis intervention, and resource coordination to clients.
• Proposed and directed implementation of computerized record keeping system
• Trained all clinical staff in use of new computerized record keeping system.
• First level hardware and software support for 8 workstation network.
• Generated all monthly billing reports.

Ms, Educational Psychology

Ba, Psychology