• Lead end-to-end product development for USAA's open banking initiatives, enabling seamless financial data sharing and account connectivity for members• Orchestrated secure money movement solutions through enhanced account verification processes while ensuring strict compliance with NACHA Operating Rules and Guidelines• Spearheaded implementation of enhanced fraud screening system, resulting in significant fraud loss prevention while maintaining minimal member impact• Drove substantial market expansion by enabling new data aggregator partnerships, achieving near-complete outbound data sharing coverage through strategic API integrations• Manage comprehensive product portfolio including external financial data aggregation, account verification, and outbound data sharing platforms• Developed and executed multi-year strategic roadmap for Connected Accounts ART, establishing foundational open banking infrastructure• Direct vendor relationships and serve as affiliate service provider to P&C and Life Co. partners for shared payments services• Lead cross-functional initiative to unify external account linking experiences, streamlining member journey for money movement and account aggregation

Open Banking Experience Owner | USAA• Led USAA's open banking program, developing secure data access technology enabling 4M+ members to share financial information with fintech applications• Negotiated strategic data access agreements with key industry partners, successfully covering 95% of aggregation traffic through USAA digital channels• Architected and executed 5-year delivery roadmap for enterprise-wide data access API implementation, driving digital transformation and member experience enhancement• Demonstrated strong risk management expertise, achieving 100% issue closure rate and implementing automated controls while maintaining compliance in complex regulatory environment• Served as interim leader for team during organizational restructuring, managing project funding requests and resource allocation• Successfully advocated for and led consolidation of legacy systems, streamlining operations by retiring non-compliant data access channels into unified program

Actively leading projects for various web and mobile app development initiatives. Primary responsibility is ensuring we deliver what our client expects by identifying, estimating, and clearly documenting feature requirements for the development team. I serve as the client-facing point of contact providing updates while I push the project deliverables forward.

Project team leader for mobile application development. Responsible for project scoping, estimation, burndown tracking, and resource allocation. Fulfill scrum master obligations by conducting sprint planning, retrospectives, demos, and managing day to day activities. Facilitate backlog grooming and story development.

Project team leader responsible for defining and prioritizing team backlog to create internal facing mobile applications for iOS and Android devices. Used SAFe Agile as the framework for project implementation.

Digital project lead responsible for integrating a mobile-first UX design. Direct management of designers, timeline oversight, and project specifications, for web and native applications.

Project lead creating solutions that seek maximum ROI through process improvement initiatives for mortgage and deposits products at USAA bank using Lean Agile framework.

Business liaison responsible for driving process improvement initiatives that meet the needs of stakeholders. Served as a subject matter expert to assist project teams with business requirement documentation. Ensure improvements align with current business model.

Consulted members who applied for a mortgage loan. Recommended mortgages based on acquisition of new home or refinance of an existing property. Supervised employees to ensure effective sales goals.