The Section4 Community Team supports our community of more than 10,000 members by equipping them with resources and information, connecting them to each other, and building relationships with them to ensure they have a stake in our product evolution. I was the 17th employee at the company which went on to grow to a team of more than 100. Here I:- Built processes, documentation, and infrastructure to scale our team efforts and provide more cross-functional transparency- Hired, trained, and managed a team of 5 Community Managers who receive on average an 8.9 customer satisfaction score and report an employee engagement score of 9.5- Developed our community vision, mission, and values- Conducted more than 100 user interviews to develop Section4 community member personas- Built our first community metrics dashboard to track engagement trends across sprints- Designed, ran, and measured the beta of our membership product including deploying new tests, building and analyzing monthly feedback surveys, and iterating on product offerings based on user feedback- Facilitated more than 80 events including speaker panels, roundtable discussions, workshops, and more- Collaborated cross-functionally with the Sales Team to support account management, the Product Team to conduct user research, the Marketing Team to collect testimonials and source content, the People Operations Team to build internal community, and the Customer Support team to streamline communications

The Course Hero Educator Community Team has developed partnerships with over one-hundred college educators across the United States to spotlight their work in the classroom and help increase access to teaching resources and perspectives in higher education. Here I: - Participate in the interview process for more than 15 prospective Course Hero team members, four of whom were ultimately hired.- Develop content marketing strategy for our Faculty Club editorial page, which to date houses nearly one-hundred assets created in cooperation with our educator partners.- Run a bi-weekly team meeting to identify and overcome team challenges- Create training assets for new team members- Collaborate with the department Director and Group Manager to identify new strategies to increase community engagement and improve internal processes- Wrote a monthly newsletter that went out to more than 5000 subscribers

The Course Hero Educator Community team began with only 2 team members. It was the company’s first effort to expand beyond their student market to work with both students and educators. Here I:- Designed and iterated upon our educator community outreach strategy, which has an open rate of nearly 70%, a response rate of nearly 40%, and a partnership establishment success rate of more than 25%.- Created team documentation including systems of data organization, templates for effective communication, on-boarding documents, and organized insights that our Engineering team has used to make product enhancements. - Designed 2 of our team’s 4 educator partnership opportunities with attention to both the needs of our community members and outcomes that will assist toward company goals. - Designed and implemented a content marketing strategy for our educator community, including our Best Lesson series which to date has more than 200 editorial features created in partnership with community members.- Conducted interviews for and wrote the first 6 installments of our Best Lesson editorial series in order to create assets for its eventual scale (interview guide, feature format, freelance writer on boarding and training documents, etc.). - Completed production work for two micro-documentaries about community members including designing filming schedules, traveling to locations to conduct interviews and identify shooting locations, reviewing footage to determine compelling story arcs, providing feedback on cuts of films, and determining appropriate marketing channels and strategies for the final product.- Handled dissatisfied community members' concerns with compassion and urgent attention, making sure to give them opportunity to voice challenges, express frustration, and leave feeling listened to.- Assisted in the hiring and on-boarding process for 3 community managers, 2 operations managers, and 1 group manager to scale our team from 2 team members to 8.

The Course Hero Student Community Team organizes and implements teams of student ambassadors across 10 North American regions, empowering these individuals to launch campus-specific marketing initiatives with our guidance and marketing insight. Here I: - Interviewed, hired, trained, managed, and assessed a team of 34 remote interns across 10 campuses in the Canada region- Educated interns on effective marketing strategies and tactics- Maintained a weekly newsletter to help forge internal community across remote interns and provide pertinent company updates- Managed a quarterly budget of $10,000 and designed marketing strategies adhering to the provided budget- Exceeded first quarter regional account creation goals by 60%- Designed and launched an internal educator community in collaboration with a colleague to help drive company decisions during market expansion- Collaborated with a coworker to revise our company's social media strategy and help increase engagement almost 50%- Articulated a new strategy for blog content to better address the interests and needs of our student community- Managed 4 student writers by editing their blog content and strategizing compelling editorial angles with them, ultimately producing 9 blog posts over a 3 month period.

At Idealist, a nonprofit hub where organizations and social good efforts can list jobs, internships, and volunteer opportunities, I was one-half of the Communications Team. We needed to determine ways our messaging could appeal both to the job-seekers who come to our website and the organizations who post on our website. Here I:- Planned and launched a weekly social good newsletter (first internally, then externally) for over 500 subscribers, applying regularly researched resources and news and writing copy to deliver information in an entertaining and clear manner- Articulated a new mission for the Social Media department and strategized content for social media channels according to brand message and voice- Increased audience size and engagement on Twitter, Facebook, Instagram, and LinkedIn by employing a new weekly social content schedule based on analytics provided by Sprout Social/NUVI- Ran a social media advertising campaign for our annual graduate fairs, targeting individuals with select social media behaviors across 10 different geographical areas, ultimately increasing attendance at 9 of the 10 events by as much as 50%.- Launched and wrote copy for the organization's blog, delivering 3 blog posts across a 2-month period- Led a phone campaign to interview more than 20 Idealist users around the world to learn their stories, passions, and needs for amplification across our social channels- Planned and strategized for new initiative to expand Idealist's functions for users and draw more individuals into the Idealist community- Wrote copy for promotional materials including flyers, posters, emails, and social media advertisements- Created training materials and tutorials for users- Managed students from an NYU Social Impact Consulting course who worked with Idealist on a special project, strategizing for the students' trajectory over the course of the semester, designing assignments, and running weekly meetings with a colleague

At South Brunswick High School I taught English and Creative Writing to students grades 9-12 and became actively involved in the school community both with faculty efforts and with student initiatives. Here I:- Managed over 800 students across six years, averaging roughly 30 students per class, including grades, attendance, and learning plans- Developed curricula for 3 courses (freshman English, junior English, and Creative Writing) including engaging and developmentally appropriate educational activities that employed experiential learning opportunities and relevant cultural narratives- Composed instructional materials to excite reluctant audiences and communicate information clearly both linguistically and visually- Composed sample creative and expository writing for students and wrote frequently on behalf of the English department and the school to articulate policy changes and pedagogical philosophies.- Presented at 2 college, 1 state, and 2 national conferences, delivering seminars on progressive approaches to teaching writing- Served as a member of the curriculum committee, collaborating with colleagues to update our school English curriculum to better serve students- Served as class advisor for 2 graduating classes, disseminating messages to class members and organizing 4 proms, 2 senior dinner cruises, 4 Powderpuff charity football games, and 4 homecoming fundraisers, among other events.- Ran the school's chapter of the National Honor Society, designing and communicating the application process, reviewing student applications, and planning and running the induction ceremony- Represented the faculty on the school's Professional Development Committee, listening to the needs of the community and working with administration to fulfill them- Served on the school's interview committee, vetting more than 10 candidates to review their fit into the district's culture and expectations and ultimately hiring 2 new teachers for the department

ITS was a media and technology lab at The College of New Jersey that served both professors and students. Here I:- Instructed professors on the use of the college's course management system and offered troubleshooting assistance to professors and students.- Assisted students and professors with the use of major word-processing, presentation, audio-editing, video-editing, and photo-editing programs (Word, PowerPoint, iMovie, Photoshop, Audacity, etc.)- Performed basic photo editing and retouching and used large-format printers to produce high-resolution posters and presentations for the college.- Served as cashier for all student and professor purchases and maintained records of inventory.- Prepared, edited, and uploaded class documents for professors onto the course management system.- Trained new employees with the use of all aforementioned departmental functions.