Alex Olaru Email & Phone Number

Grouville, Grouville, Je

Jersey

Support and maintain Value Added Services platforms: Ensuring the continuous operation and optimal performance of Value-Added Services (VAS) platforms to deliver high levels of service availability. This involves monitoring platform health, diagnosing and resolving technical issues, and implementing proactive measures to prevent service disruptions.Provide guidance and implementation for project delivery and upgrades: Offering technical expertise and guidance for project delivery and upgrades related to VAS platforms. This involves developing implementation plans, coordinating installation activities, and overseeing integrations to ensure successful project execution and minimal service impact.Integrate new products and services: Collaborating with product development teams to integrate new products and services into existing VAS platforms. This includes evaluating technical requirements, designing integration solutions, and ensuring seamless deployment to deliver high-quality end-to-end services to customers.Report regularly on system and service performance: Generating regular reports on the performance of VAS platforms and services, including key metrics such as availability, reliability, and performance. This information is used to assess service quality, identify areas for improvement, and provide stakeholders with valuable insights into system performance.

Jersey

Provide level 2 support for Internet of Things (IoT), SMS HUB, and Subscriber Intelligence customers: Offering technical assistance and troubleshooting expertise to customers using IoT, SMS HUB, and Subscriber Intelligence services. This involves diagnosing and resolving complex technical issues promptly to ensure optimal service delivery and customer satisfaction.Core network management: Collaborating with network operations teams to ensure the stability and reliability of the core network infrastructure that underpins IoT, SMS HUB, and Subscriber Intelligence services. This may involve monitoring network performance, identifying potential bottlenecks or vulnerabilities, and implementing proactive measures to mitigate risks and optimize network efficiency.Continuous improvement: Participating in ongoing process improvement initiatives to enhance the quality and efficiency of support services. This could involve analysing support trends, identifying recurring issues, and proposing solutions or enhancements to prevent future incidents and improve overall service delivery.Utilize ticketing system and ITIL framework: Managing support tickets efficiently through a ticketing system, adhering to ITIL best practices. This includes accurately documenting incidents, categorizing and prioritizing tickets, and ensuring timely resolution according to defined service level agreements (SLAs).

Jersey

Technical support on all JT services provided to business customers: Offering assistance and troubleshooting expertise to business clients, ensuring smooth operations and addressing any technical issues promptly.Monitoring managed service networks: Constantly monitoring the performance and health of managed service networks to identify any potential issues or deviations from expected standards.Identifying and reporting performance issues: Recognizing and documenting any performance issues within managed service networks, promptly reporting them for further investigation and resolution.Providing regular updates for incidents and service requests: Keeping stakeholders informed by providing timely updates on incidents and service requests, ensuring transparency and efficient communication throughout the resolution process.Collaborating with key partners in resolving issues: Working closely with key partners and stakeholders to address and resolve technical issues efficiently, fostering collaborative problem-solving approaches.

Jersey

Configuring and troubleshooting phone and network devices: Assisting customers with setting up and resolving technical issues related to their phone and network devices, ensuring seamless connectivity and functionality.Achieving and exceeding specific sales objectives: Meeting and surpassing sales targets set by the company through effective customer engagement, product knowledge, and promotion of telecom services and products.

Bucharest, Romania

Software testing and implementation for Horeca industry: Conducting thorough testing of software solutions tailored for the Horeca sector and overseeing their implementation to ensure smooth integration and functionality.Planning, installing, configuring, and maintaining: Servers: Designing server infrastructure tailored to the needs of Horeca businesses, and handling the installation, configuration, and ongoing maintenance. Databases: Setting up and managing databases to store and manage critical business data effectively. Computer systems: Installing and configuring computer systems to support various Horeca operations, ensuring reliability and performance. Point of sale (POS) terminals: Implementing and maintaining POS systems to facilitate sales transactions efficiently. Networks: Establishing and managing network infrastructure to enable seamless communication and data exchange within Horeca establishments. Peripherals: Installing and configuring peripheral devices such as printers, scanners, and card readers to support Horeca operations.

Constanta, Romania

Planning system installations: Developing strategies and plans for deploying new systems or upgrades, considering factors such as compatibility, security, and efficiency.Configuration and support for multisoft.ro software suite: Providing technical assistance and support for the software suite offered by Multisoft, including installation, configuration, and troubleshooting.Installing, configuring, and maintaining servers: Ensuring the proper setup and ongoing management of server environments, including hardware and software configurations.

Constanta, Romania

Configuring and troubleshooting phone devices: Assisting customers with setting up and resolving technical issues with their phone devices, ensuring they function correctly.Achieving and exceeding specific sales objectives: Meeting and surpassing sales targets set by the company, likely through effective customer engagement and product knowledge to drive sales.

Bachelor'S Degree, Electrical And Electronics Engineering

High School, Electrical/Electronics Maintenance And Repair Technology