Merced Systems provides a sophisticated enterprise SW platform for Performance Management and Incentive Compensation to the most demanding fortune 100 clients in telecommunications, health care and finance. The proprietary technology supports the data warehouse, business intelligence and content management system that are deployed on high availability servers. Merced works with call centers, service operations and retail POS. • Work with business partners to elicit and refine the business requirements during discovery• Produce high quality system documentation for the configuration of our applications• Leverage BI expertise in data model design, metric definition, reporting and dashboard creation• Write complex SQL for data analysis, ETL and troubleshooting our applications• Use comprehensive product knowledge to accurately assess impact of design decisions• Participate in all phases of system implementation from definition to deployment• Collaborate with engineering, QA and support teams Broad range of skills allowed me to drive project success by executing whatever tasks was required whether it be technical, analytic or project management. Initiative to revise and improve documentation benefited our clients and our methodology. Success at delivering solutions to our largest strategic clients was appreciated by all project stakeholders.• Database: ETL, data warehouse, data analysis, data modeling, SQL, Oracle 9i/10g• BI: business modeling, metric definition, reporting, MicroStrategy• Systems: Avaya ACD, IEX Workforce management, NICE Perform• Tools: Excel, Visio, Powerpoint, Project, SFDC, Sharepoint, CVS, Linux, Windows NT

Provided technical solutions to the reporting needs of sales and marketing managers. Implemented automated Business Objects report generation and delivery system comprised of a patented web based application that replaced OEM options at a fraction of the cost. Reliability and flexibility of system enhanced strategic decision support capabilities of important multinational client.• BI Tools: Business Objects 5.1/6.1 SDK, Reporter, Supervisor, Designer• Database: SQL Server 7, Oracle 8, Access, ODBC, SQL• Development: Windows 2000/XP, Visual Basic 6, ASP, DHTML, VBScript

Replaced a manual Excel based reporting process with a Business Objects solution linked to a newly developed data warehouse. Client was a major personal systems retailer and our solution supported marketing managers in their ability to supply timely and accurate data for SDS to EMEA directors.• Analysis/ETL: Windows NT, Informatica 6.2, Oracle 9, PL/SQL, ODBC, SQL• Reports: Business Objects 6.1 Designer, Reporter, WebI 6.5

Concept definition of innovative billing system intended for e-commerce and telecom clients. Developed localization tool for web based billing application. Developed contract management system integrating back-end DB with front-end Dashboard. Capacity evaluation/tuning performed on SQL Server 7.• Development: Windows NT, IBM VisualAge Java, JDK 1.3, SWING GUI, C, C++, Access, VBA• Web: ASP, Access, DHTML, XML, CSS, IIS, SharePoint

Directed technical group for product integration tasks during a challenging growth period. Managed out sourcing of development with external partners, coordinated delivery and testing at client sites. Initial work with company focused on client support activities, custom application development and on-site installation support. Managed reporting solutions and report development. Collaborated with QA, Development and Support departments to facilitate product release and installation goals. Participated in design review for object-oriented, client-server product architecture.• Database: Oracle 7/8, SQL Server 6/7, SQL, Access, ODBC, Excel• Development: Windows NT, Visual Basic 6, Visual Studio 4/6, VBA

Developed 3-D GUI for commercial network management system from a major software vendor. Object-oriented design facilitated rapid development and flexibility in adapting to last-minute client modifications during on-site integration. Virtual shopping mall project involved integration of sound, graphics and DB.• Development: Microsoft Visual C++, MFC, WorldToolkit SDK, Windows NT, SQL, ODBC, Excel

Participated with highly skilled and professional staff in the development of state of the art MRI imaging system. Successful and on-time completion of key modules and numerous utilities contributed to project success. Participated in requirements analysis, system testing and elaboration of high quality system documentation in conformance with ISO 9000 standards.• Development: MS Visual C++, MFC, WorldToolkit SDK, Windows NT• Database: SQL, ODBC, Microsoft Excel

Worked on key modules in a state of the art communications network management system. Integrated advanced geographic mapping system and developed navigation interface. Extended highly complex data model that represented all the components of a modern telecom network. Much of the work was done at client site during system test and delivery. Worked with client resources as a team to refine system functionality.• Development: Sun, X-Windows, C, UNIX, GUI

Developed software to extend the functionality of a CD document publishing system including optimization of data buffering and improved navigation capabilities.• Development: HP/UX, C, Borland C, Windows NT

Developed powerful GUI applications for the review of siesmic data by scientists on state of the art graphics workstations and powerful graphics technologies. • Development: Sun, Solaris, X-windows, C, UNIX, UML