Alex Paps Email and Phone Number

Provide Leadership to Team members and to be the Escalation Point. Training of IT Staff across the Service Desk and Sysadmin Department.Working with peers to manage service delivery initiatives as it pertains to end user computing hardware, software and services, including regular site visits and key stakeholder meetings that promote two-way conversation.Resolving issues in a timely manner working across incidents, problems, changes, and asset management.Maintaining operational documentation, including procedures, processes, knowledge base, and asset registers and providing regular service reportingWork with peers to plan and prioritise key initiatives, and where appropriate facilitate resources to assist in delivery.Experience establishing a continual service improvement culture.Technical document writer for IT creating Admin Guides, End User Guides and Knowledge base articles.Demonstrated analytical and problem-solving skills and the ability to articulate ideas clearly to technical and non-technical people.Experience and knowledge of Service Management principles, methodologies, and tools.Proven experience with supporting Microsoft Infrastructure technology and operating systems in a Service Management capacity.Delivery Lead for Companies IT Hardware Refresh Project/ProgramAzure AdministratorAsset ManagementMicrosoft & Office 365 Global AdministratorCyber Security Admin – monitoring daily activities, SOC alerts and Threat remediation.Company SOE Development and Deployment (Windows 10 & 11)IBM Notes / HCL Notes to Office 365 Project LeadServer, LAN & WAN SupportSharePoint AdministratorTeams AdministratorProvide SME support to the IT Team and IT Team LeaderCrossware AdministratorTIPT and CISCO Webex AdministratorMDM, Airwatch & KNOX Admin, with Apple and Android hardware (Mobile Phones & Tablets)Admin for Citrix and VPN environmentsPrinter Fleet Administrator24 Hour / 7 days On Call as per RosterMimecast and CyberArk

EPAS IT SupportIT Service Desk AnalystSA Pathology IT Support

Monitor and coordinate the day-to-day running of the Service Desk to ensure prompt resolution.Develop, implement and review IT processes and procedures.Identify problems which requires additional expertise and take appropriate action to escalate.Assist in the development and implementation of Project plans.Provide support to the IT team and ICT Manager.

IT Change Advisory Board Manager at Cobham Aviation ServicesBusiness Relationship Manager for Australian Remote BasesProject Delivery Tech LeadService Desk Team LeaderLevel 1 -2 IT Senior Service Desk Analyst

Tech Lead for Project Delivery.Team Leader and Senior SME for the IT Service Desk.