Alexandra Patri Email & Phone Number

United States

Boston, Massachusetts, United States

- Customer Assistance: Provides technical assistance and support to customers via various channels.- Issue Identification: Diagnoses and identifies technical problems or issues reported by customers.- Problem Solving: Troubleshoots hardware, software, and network issues to determine root causes.- Documentation: Maintains detailed records of customer interactions and solutions.- Technical Guidance: Offers step-by-step instructions and guidance to help customers resolve issues… Show more - Customer Assistance: Provides technical assistance and support to customers via various channels.- Issue Identification: Diagnoses and identifies technical problems or issues reported by customers.- Problem Solving: Troubleshoots hardware, software, and network issues to determine root causes.- Documentation: Maintains detailed records of customer interactions and solutions.- Technical Guidance: Offers step-by-step instructions and guidance to help customers resolve issues independently.- Software Support: Provides guidance on software installation, configuration, and usage.- Security Awareness: Educates customers about cybersecurity best practices and helps them address security concerns.- Team Collaboration: Collaborates with colleagues to solve complex technical issues and share knowledge.- Adaptability: Adapts to new technologies and software tools to better assist customers. Show less

Reno, Nevada, United States

Reno, Nevada, United States

- Experience with application maintenance activities, including release management processes/systems.- Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting.- Customer Service-Oriented, utilizing exceptional verbal and written communication skills.- Knowledge of ticketing systems: ServiceNow, Zendesk, Jira

Reno, Nevada, United States

- Responsible for developing, implementing, and executing strategic marketing plans for entire organization.- Evaluate data to develop a targeted delivery area for digital media campaigns.- Improve SEO organic search rankings to position Cycle as a leader in container orchestration.- Ranked top 10 in container management on proprietary G2 Grid in less than two months.- Skilled in B2B, SaaS, PaaS, cyber security, container orchestration, and DevOps marketing.

Reno, Nevada, United States

- Developed and executed marketing plans and strategies to boost awareness. - Created and integrated content, tracked results, and built relationships with customers.- Utilized market research to identify branding opportunities, cement strategies, and sustain a loyal customer base.- Monitored and optimized all marketing content to ensure top ROI conversion rates and engagement.

Reno, Nevada, United States

- Increased awareness by developing marketing collateral such as social media content, presentations, articles, and videos.- Facilitated strategic planning process to articulate organization vision, mission, value.proposition, architecture, and positioning.- Achieved the highest event attendance in history of over 7,000 individuals in one year through marketing initiatives.- Regularly conducted successful surveys and quantitative analyses to better understand consumer sentiment.

Reno, Nevada Area

Open Educational Resources are free and openly licensed educational materials that can be used in classrooms for learning and research, sometimes in place of expensive textbooks. I helped spread awareness of OER options within Truckee Meadows Community College and Nevada System of Higher Education faculty by explaining that switching to OER materials could save students thousands of dollars per semester. With this initiative, I was able to help students save approximately $750,000 in… Show more Open Educational Resources are free and openly licensed educational materials that can be used in classrooms for learning and research, sometimes in place of expensive textbooks. I helped spread awareness of OER options within Truckee Meadows Community College and Nevada System of Higher Education faculty by explaining that switching to OER materials could save students thousands of dollars per semester. With this initiative, I was able to help students save approximately $750,000 in textbook expenses. I also dedicated my time to expanded sustainability efforts. I worked with the Student Government Association to replace plastic utensils with biodegradable bamboo options at TMCC, and I volunteered to educate the public on the effects of plastic waste.During my presidency, Truckee Meadows Community College was selected by U.S. presidential candidates for rallies and community visits. This offered me the opportunity to meet with prominent legislators and candidates such as President Joe Biden and Senator Elizabeth Warren, and engage them in conversations from a student perspective.I sat as a member of TMCC President Karin Hilgersom's Cabinet. I frequently interacted with administrators, faculty, and students both at TMCC and at a state level at Nevada System of Higher Education. Show less

- Trained students in leadership and success skills via introspective and interactive training sessions and seminars.- Built strong relationships with student and faculty leaders in higher education to ensure the success and sustainability of the program and accounts.- Received the NSLS “National Engaged Leader Award”

Bachelor Of Science - Bs, Marketing

UNR Dean's List

Minor, Business Analytics

My business analytics minor includes core courses in statistics and computer applications as well as coursework that covers core business.

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Student Government Association (SGA), Business and Entrepreneurship Club (BE-Club), Latin Dance Club (LDC) Magna.