Alex P. Burrows Email & Phone Number

Bethesda, Maryland, United States

• Lead team of two Senior Managers with responsibility for (1) evaluation of global enterprise performance, using deliverables such as the Company Scorecard and Best Manager & Franchisor Scorecard, (2) competitive intelligence - tracking industry trends, competitor moves, and potential M&A activity, (3) tracking and reporting on economic, consumer, and travel trends, and preparing the Economy/Consumer content for the Customer QBR, and (4) publishing quarterly Insights Package containing business environment and Marriott performance insights to an audience of nearly 1,000 associates including the executive team.• Formulate enterprise-level intelligence products to inform critical business decisions; define and pull through long-range company strategy in consultation and partnership with executive stakeholders.• Own monthly SVP-level Business Performance Review meeting and all associated preparatory activities to review progress against the company’s Strategic Imperatives, encouraging adjustments to respond to business needs.• Develop and present a quarterly executive Communications & PR update, highlighting key trends, competitor responses, and potential / actual impact(s) to Marriott.• Mentor to peers and junior associates on personal development, career advancement, and leadership, earning a reputation as a trusted and empathetic leader capable of having crucial conversations.

Bethesda, Maryland, United States

• Led team of one Director and two Senior Managers with responsibilities for (1) liaising between business and legal teams to balance business needs with privacy requirements, (2) defining and executing corporate records retention strategy and policy, (3) documenting and verifying Privacy and Compliance requirements for DTT - Marriott’s multi-year technology transformation, (4) developing standards and data products for third-party data sharing, and (5) complying with global regulatory requirements and preparing for audits. • Appointed by Chief Privacy Officer to represent Privacy Office interests in ongoing Federal and State Attorneys General negotiations to ensure comprehensiveness, accuracy, and feasibility of responses.• Collaborated and established sustainable processes to ensure the accuracy of costs against Privacy Office initiative and base budgets; successfully managed budgets ranging from $6-16 million.• Led project increment (PI) planning on behalf of the Global Privacy Office and business Privacy team.• Created a reusable onboarding guide adopted by multiple organizations for its thoroughness and ease of use.

Bethesda, Maryland, United States

• Corporate Expert for Customer Data Retention (CDR) matters and owner of MIP-15, Appendix E; regularly presented program updates to Executives to guide them through the decision-making process at forums including the Privacy and Security Oversight Committee (and continent equivalents), Privacy & Information Security Governance Board (CEO’s direct reports), and the Data Governance Sub-Committee.• Created and managed the CDR schedule, conducting interviews and collaborating with stakeholders to ensure justifiable data uses.• Led the implementation of the CDR schedule with Global Technology, deleting over 14.25 billion customer records and reducing regulatory and reputational risk.• Designed and implemented a reporting structure for Individual Rights activities, ensuring accountability and transitioning responsibilities to senior managers.• Created an inventory of third-party data sharing relationships, partnering with Global Technology to eliminate inactive data feeds and reduce risk.• Collaborated with leaders to design a third-party data hub for better compliance and monitoring.• Designed a pilot program for third-party Individual Rights notifications and extended it to over 230 feeds.• Implemented audit and visibility controls on Salesforce CRM and UGI systems to restrict access and track changes to customer data, mitigating risk.• Created materials and collaborated with stakeholders to prioritize customer privacy and raise awareness of high-profile privacy incidents.• Led team of two Senior Managers

Mclean, Va

• Led a team of six professionals through the analysis of a food company’s supply chain network, followed by the creation of a customer-focused network strategy; realized annual savings of $15 million upon implementation.• Served as Lead MBA Recruiter for Deloitte at Brigham Young University, coordinated all on-campus activities and off-campus interactions between MBA students and the firm.• Career Counselor and mentor for junior consulting resources; responsible for creating opportunities for personal development and career advancement. Represented resources at performance review forums.

Mclean, Virginia

• Designed and facilitated a market entry strategy workshop for a leading materials science company focused on identifying and resolving gaps in the company’s go-to-market plan for a new product, highlighted roadblocks to a successful product launch, and developed a process to capture the voice of the customer during the rollout.• Effectively coordinated worldwide transformation of the customer service function at the world’s largest oil & gas corporation through detailed program management of seven workstreams each delivering a unique value proposition to the corporation’s internal and external customers; five-year savings exceeded $100 million.• Evaluated an acquisition opportunity at the world’s largest oil & gas corporation to determine the business and organizational impact of acquiring the target company vs. forming a Joint Venture (JV); recommended a JV.• Optimized glass bottle specifications at a top global brewer to balance customer satisfaction and the organization’s total cost reduction goals by developing a detailed cost model, saving $4.2 million annually.• Created and executed contract review methodology to identify opportunities for quick wins through direct negotiation with top suppliers at an international shipping and transportation provider.

University Park, Pa

Focused MBA studies on Finance, Supply Chain, and Strategic Leadership.Led overhaul of Academic Integrity Process for the Smeal MBA Program.

Boston, Massachusetts

• Identified savings opportunities following interviews with senior executives at a mid-sized insurance company; quantified savings ($35.2M) based on industry benchmark analysis.• Developed MS Excel-based multi-year procurement and facility rollout plan for large senior living company, leading to one-time savings of $1.7 million; developed facility prioritization process with client input.

Bethesda, Md

• Created Customer Journey Maps outlining future-state expectations to guide organizational goals for large insurance company; Journey Maps served as the foundation for the company’s five-year plan.• Served as On/Off Boarding Coordinator for IBM team with an average of 50 resources; implemented streamlined on and off boarding procedures which reduced processing time by 40%.• Implemented strict data security and privacy controls across workstreams to ensure compliance with firm and regulatory requirements; achieved first ‘A’ rating in project history, repeated one year later.• Coordinated end-to-end User Acceptance Testing (UAT) for Client Correspondence workstream at large brokerage firm; managed, coordinated, and oversaw the delivery of over 100 letters into the production environment; achieved a 0% failure rate.• Consistently delivered project phases on time through effective management of workstream plans and resources; led and coordinated all aspects of testing documentation from planning through sign-off for over 20 individual releases.• Led effort to create, document, and implement comprehensive best practices for UAT testing across workstreams; formal document became the testing guide for all future testing taking place on the client’s Operations Team.• Managed two entry-level consultants as part of their rotational training program; coached, trained, and mentored them in UAT methodologies as well as Software Development Life Cycle principles.• Performed end-to-end Product Lifecycle Process Analysis to identify causes of production release glitches at major securities exchange; data collected was used to make procedural changes.

Herndon, Va

• Assisted client in achieving Target Operating Model (TOM) goals for Client Correspondence workstream following the largest retail brokerage merger in history, resulting in significant revenue increases, cost savings and synergies in organizational structures and business process improvements.• Created document templates for team to ensure quality and consistency; led to a reduction in test preparation time from one to two months to two to three weeks.• Chosen as one of a select group of IBM consultants to remain onboard to assist with account conversion activities of High-Net-Worth Clients at the completion of TOM based on reputation as a trusted business advisor.

Hoffman Estates, Il

• Developed MS Excel model to improve a key home appliance sales program; model provided sales metrics, facilitated analysis (by store, product, and price range), segregated regional demographics, and ran ‘what-if’ scenarios to optimize the product mix at each individual store.• Created framework for an improved in-store help ticketing system which simplified the issue-entry process for employees and reduced overall response time from headquarters.

Master Of Business Administration (M.B.A.), Finance, Supply Chain, And Strategic Leadership

Activities and Societies: Graduate Assistant - Supply Chain and Information Systems Department (Aug 2014-May 2016) Smeal MBA Association.

Bachelor Of Science (B.S.), Supply Chain And Information Systems

Activities and Societies: Supply Chain Management Association, Penn State Lion ScoutsMinor: Legal Environment of Business

High School Diploma

Activities and Societies: National Honor Society, Marching Band