Alex Penfound Email & Phone Number

Melbourne, Victoria, AU

Redmond, Washington, US

Microsoft acquired Metaswitch and Affirmed Networks in 2020. This combination of the three organisations in addition to the capabilities and tooling of the Azure cloud has enabled Microsoft to provide a unique portfolio of communications technology. The Azure For Operators product portfolio encapsulates the Affirmed Networks Packet Core (2G/3G/4G/5G NSA.

Enfield, GB

Metaswitch (aquired in 2020 by Microsoft) provide cutting edge cloud native communications solutions to the telecommunications industry. My role as Sales Director EMEA was to build on existing relationships and solutions by expanding the technology footprint as well as break into new customer accounts with innovative technology solutions. During this.

Enfield, GB

• As a Senior Sales Engineer at Metaswitch, my role encompasses providing CSPs with technical and commercial consultancy across the whole Metaswitch product portfolio, which covers:
• Class 4 and Class 5 Softswitch (Metaswitch Metasphere)
• Session Border Controller (SBC) (Metaswitch Perimeta)
• IMS Core (Metaswitch Perimeta and Clearwater)
• IMS Service Layer (Metaswitch Rhino Telecom Application Server - TAS)And designing cloud-native, NFV and Container solutions for:
• Fixed Line - Network Transformation, Consumer VoIP and Robocall Blocking

Cambridge, GB

OpenCloud provide game-changing next generation software for Communications Service Providers (CSPs). OpenCloud's Next Generation Service Layer products enable the agile delivery of telecommunication services in both traditional GSM and future IMS networks. Unlike traditional, closed and proprietary "Black-Box" service layer solutions, the OpenCloud Rhino.

• Telsis is a telecommunciations software company providing mobile network operators with next generation voice and SMS Intelligent Network (IN) infrastructure, fraud protection systems and network based value added.
• Mobile and Fixed Line Operator relationship building.
• Innovations Product Design and Management
• Technical advisor to a global sales team.
• Bid management and product pricing.
• Market trend analysis

• Project managed key trial projects, leading to multi-million pound orders. Reported directly to the Telsis board of Directors, involving interactions with C-Level personnel.
• Fulfilled Solution Architects role in the development and design of network deployments.
• A Technical Team Leader responsible for consultancy to a global customer base.
• 3rd Line 24/7 global call-out, troubleshooting and managing crisis situations, ensuring that timescales set-out in SLAs are met.
• Assist the Telsis design team in the future development of the Telsis product range.

• Helpdesk engineer resolving complex customer problems with Voice and SMS Proprietry and COTS hardware.
• 2nd Line 24/7 global call-out, troubleshooting and managing crisis situations, ensuring that timescales set-out in SLAs are met.

1St Bsc (Hons), Theoretical Physics

A-Level, Physics (B), History (B), Mathematics (C)

Gcse, 10 Gcses Including Double Science (A*A*) Technology (A*) History (A) Drama (A) Mathematics (A)

Nvq Level 2, Team Leading