Alex Perry Email & Phone Number

Sydney, New South Wales, Australia

Today marks the fruition of a long-held ambition. After 5 dedicated years, I'm elated to announce my transition into a Product Owner role, focused on Seamless Estates.My professional foundation was built on the frontlines of customer service at CBA. There, I navigated through some of the most challenging moments of our customers' lives, offering both solutions and empathy. Those interactions granted me a deep and invaluable understanding of user needs.With each career move, I sought out stepping stones aligning with my goal: to blend my passion for agile with a more technology-driven role. From my early days as a Branch Manager, piloting new initiatives, to my role in the realm of complex risk and regulatory work in privacy, I delved deep into the intricacies of business analysis. This experience was not just a phase; it was a critical precursor, shaping my understanding and equipping me for the challenges of my new role.Now, as I embark on this tech-centric journey, my aim remains clear: to uplift legacy systems and revolutionize the bank's deceased estates process. I bring to the table a unique fusion of technological insight, a rich history in service, and a nuanced understanding of risk and regulations. My vision? A seamless user experience, marked by compassion and efficiency.I owe a debt of gratitude to everyone who's been a cornerstone in my narrative. Your guidance, wisdom, and encouragement have been instrumental. With a past rich in learnings and a present ripe with opportunities, I look forward to a future defined by innovation, empathy, and excellence.Cheers to new horizons and the unwavering pursuit of growth! 🚀

Sydney, New South Wales, Australia

I work for RBS (Retail Banking Services) in Risk and Regulatory Projects.My current role focuses on improving CBA's Deceased Estates processes.I am familiar with different project management methodologies (Predictive/Waterfall, Agile - Scrum and Kanban) and use them to guide my work.

Sydney, New South Wales, Australia

I work in the RBS Core team for the CBA Privacy Program on two streams of work: - PIAs (Privacy Impact Assessments) and - Contractors (Suppliers) I work with 12 Lines of Business within RBS to ensure successful delivery of the Privacy Program at CBA. My earlier roles have focused on Agile (KANBAN) Project Delivery methods, this role allows me to learn new methods in a larger Program of work as well as work on a regulatory project for the first time.

Sydney, Australia

As a Senior Manager in the Privacy EU (Enforceable Undertaking) team I am working on the implementation of a new Privacy Standard in the Customer Service Network at CBA.The EU underpins execution of further enhancements to the management and retention of customer personal information within CBA including: - internal privacy policies, procedures and record retention standards;- internal user access controls on systems and applications that hold personal information; and- the privacy risk management and monitoring processes that apply to service providers to CBA and certain subsidiaries.

Sydney, Australia

As Senior Manager Network Operating Model I am responsible for the ongoing refinement and creation of of content that supports our operating rhythm.Our operating model helps set the future direction of the Retail Sales & Service business. We consult with stakeholders across the Retail Bank and identify new ways to increase the efficiency and effectiveness of our frontline teams, and deliver exceptional service experiences for our customers.

Northern Beaches

As Branch Support Manager for the Northern Beaches I support the Area Manager and 13 Branch Managers. I support the Area in managing a team of 100 frontline staff.My role covers a broad range of areas including customers, our people, property and risk management.I also act as a point of reference to the team on policy and procedure.

Sydney, Australia

Manly

As a Tier 1 Branch Manager, I lead a motivated team to deliver exceptional customer service resulting in profitability with a continual focus on improving efficiency. Developing and inspiring my team, l create a team to achieve targets.Key Responsibilities:• Excellent customer service by leading, modelling and coaching team members in achieving excellence. Engaging customers and evaluating their satisfaction. Focusing on value and the total customer experience. • Successful sales by setting goals for my team by monitoring staff progress towards daily sales targets and providing feedback to assist my team to increase sales activities. Conducting afternoon debriefs to review performance and identify support requirements. Committing to achieving business outcomes by taking accountability for goals. • Line Management by carrying out accountabilities in relation to people and budget. Motivating the team to business and behavioural outcomes in order to secure successful outcomes. Proactively referring customers with more complex financial needs to group specialists. Developing a passionate, high performing culture. • Operational Excellence by role modelling and coaching team members in appropriate service standards to ensure that branch outcomes are achieved. Developing the team through observation, feedback and coaching on areas of improvement to ensure team has the necessary skills and knowledge to meet the full banking needs of customers. Providing training on relevant topics. Inputting daily business metrics, managing coaching logs and revenue trackers. Full management of staff resources including, coordinating staff leave, overtime and staffing levels for the day.

Broadway

Key Achievements: • Successfully managing busy shopping centre branch and taking Customer Experience scores from bottom 1% regionally to top 20% and increasing results in all key business metrics• Successfully transitioning team to new branch location with focus on self service technology• Growing and maintaining global best in class team engagement scores

Dulwich Hill

Key Achievements: • Successfully managing Tier 2 Branch after 7 months with the organisation• Increasing results in all key business metrics• Growing and maintaining global best in class team engagement scores

Eastern Suburbs, Cbd And Inner West

Arnhem Land - Northern Territory

I had the fortunate opportunity to participate in the Jawun Secondment Program. I worked with indigenous organisations in North East Arnhem Land and assisted in up-skilling their management team in Project Management, Time Management, Leadership and Coaching.