Visa Acceptance Center for Switzerland in MoscowReceives customers and collects the documents required for applicationCarefully check the documents collected and ask customers to provide supplemental materials that are required if neededCollects the documents in right orderInterviews the applicants; asks necessary questions and makes notesFiles and maintains the documents collectedAnswer customers inquiresAttends necessary meetingsPerforms related work as requiredKeep customers information confidentialRespect and apply security procedures (SAT/IRP)Follow Clean desk policy

Interviewing the candidates on position “On-line shop manager”, “Client service specialist”TrainingCall-Centre quality assurance (incl. outsourcing CC)Making of the instructions for the Department’s employee Making of scripts and knowlege base for CCMotivation (employee’s bonuses according to the KPI’s)

Visa Application Centre of the Consular Department of the Embassy of BulgariaCall-Centre quality assurance (outsourcing CC)Making of scripts and knowlege base for CCMotivation (bonuses according to the KPI’s)CC supervisor’s consultingOn-line trainingsDocument scrutiny and collection for visa processingHandling customer/applicant queries personally or via e-mail