Alex Phillips Email & Phone Number

Houston, TX, US

San Francisco, California, US

Oversee a $25MM region, driving client satisfaction and partner growth by achieving year-over-year increases in revenue and retention.Lead and mentor a team of high-performing Client Managers and Care Pro Relationship Managers, resulting in a 20% boost in client satisfaction scores and significantly reducing team turnover.Develop and implement efficient.

San Francisco, CA, US

Oversee three discrete lines of Business across the two largest markets in the region. This requires operational management over two distributed fleets totaling over 1K vehicles and servicing a growing driver community of 31K.Lead a team of diverse manager roles for multiple business lines with dotted line accountability to 40+ market associates.

Redmond, Washington, US

• Houston Galleria Selected to join highest volume Microsoft store in market as Operations manager. This location is regarded as the “Texas flagship” and routinely hosts corporate leadership visits and trainings due to.
• 10th highest volume services program in Country.
• Second highest volume lead development program in company.
• Led team to best Quarter (FY19 Q3) in stores history in Cloud sales, deployment and support.
• Services Team consistently leads store in Customer satisfaction scores.
• Curate a culture of compliance and adhering to best practice resulting in my team achieving three consecutive perfect scores on Quarterly audits.

Minneapolis, MN, US

• Responsible for all aspects of the store’s logistics operations, including leading a team of 6 managers and over 140 employees to drive profitable sales through solid operations, service initiatives and strong team.
• Utilizes state-of-the art technology to manage the receiving processes, freight flow and replenishment transition, productivity results and backroom inventory.
• Provides an open door culture for team member concerns and maintains confidentiality.
• Proactively leverage tools, reports, and processes to meet P&L goals.
• Drives corporate brand, promotes team culture and protects profit by leading an injury-free culture resulting in over 1,000 days without a DAFW.
• Provided supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, coaching, developing, recognizing and evaluating performance.

• Directed a team of 115 employees within Operations, Loss Prevention, Customer Care, Communications, Facilities and Travel. Created budgets and manage P&L.
• Evaluated and analyzed financial reports, which include profit/loss, operating expenses, payroll and forecasts.
• Developed and implemented adjustments to meet financial goals. Improved overall bottom line profitability by managing operational controllable expenses in 5 separate markets totaling over 8M.
• Successfully led the negotiation, acquisition and integration of 7 stores that resulted in 2.5m in annual sales.
• Managed the launch of the Orlando market, which added 11 stores per scheduled deadlines and budget constraints.
• Developed and implemented standard operating procedures for potential franchisee’s.