Lead all aspects of café operations including overall café performance and achievement of all company objectives. Lead, inspire and develop high performance team. Drive the implementation of Lofty Coffee Co. programs.Create and execute plans to achieve both operational excellence and business results.

Led portfolio of 14 stores and coached team of Store Leaders to deliver optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales. Drove consistent, high performance across initiatives, and ensured consistency between stores as measured by P&L. • Excelled beyond expectations, taking actions and using improvements or learnings to surpass goals, increasing sales over plan 10%. And earning recognition as Top District Leader for outperforming sales and profit goal for 2018. • Built diverse, high-performing teams with inclusive environment, reducing turnover 30% by focusing on development and internal promotions. • Analyzed customer satisfaction data and implemented service procedures, achieving top district promoter scores in region and certifying 7 stores to Prestige status. • Appointed as Regional Labor Delegate for Region, leading improvement initiatives to reduce payroll spending, adopted region wide, saving $650K in payroll for Q1 2019.

Managed portfolio of 8 stores across CA, CO and AZ with $90M+ annual sales volume. Developed team of entrepreneurial leaders with attributes such as initiative, persistence, commitment, persuasion, and problem solving. • Led strategy and execution of new retail initiatives for brand, streamlining store operations, visual merchandising, and customer engagement, exceeding sales plan 10% - 20%. • Improved individual and team performance and capabilities via clear expectations, intentional conversations, meaningful recognition, and accountability, leading to profit growth in previously struggling locations by developing strong clienteling initiatives and marketing partnerships. • Implemented improved service procedures, resolving customer issues and ensuring on-time deliveries, improving customer satisfaction and decreasing returns 20%.

Directed district of 12 stores with 8 cooking schools across CA, UT, NV and AZ with annual sales volume of $50M+. Drove customer experience, people development, store operations and financial results. • Orchestrated effective store visits, focusing on driving behaviors enabling team to deliver results in all areas, generating 10% sales increase YOY. • Monitored and managed district staffing levels according to retail and culinary census and fluctuations in seasonal business need, filling open positions with urgency, fully staffing to support holiday season and reducing turnover 20%. • Ensured that all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively, maintained and consistently followed district wide. Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores. • Held Store Managers accountable for store operations, scheduling, visual presentation, and merchandise stock levels, ensuring district was optimized to meet retail and culinary objectives.

Guided store leaders to inspire top performance from their teams. Monitored multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. Fostered growth among staff, coached and encouraged with clear communications. By developing strong relationships across teams and with customers, created an environment that enhances loyalty for Apple products and services.

Lead and shaped business strategies for a portfolio of 10 high profile stores with an annual sales volume of $80+ million. Developed store management team to ensure organizational capacity to meet current and future business goals. Created a sales culture to drive profitability through analysis of business trends and the impact on customers, associates, and store operations. Accountable for achieving budgeted sales, payroll and net contribution goals.