Alex Prosvirin, Jr Email & Phone Number

Miami, Fl, Us

Juno Beach, Fl, Us

Computer Systems Analyst and Senior Business Analyst responsible for creating wireframes, writing documentation, designing user interfaces, performing UATs, and gathering requirements for a client’s ServiceNow-based developer portal.Captured UI/UX design requirements through stakeholder workshops and created detailed technical documentation. Participated in agile ceremonies, including stand-ups, planning, demos, and retrospectives.Conducted various types of testing (functional, non-functional, usability, etc.) to ensure system performance. Performed lifecycle analysis to identify bottlenecks and optimize processes using quality improvement methodologies.Enhanced ServiceNow tools by fixing UI issues, improving user experience, and developing intuitive workflows. Reviewed system capabilities and implemented improvements to increase efficiency. Documented all modifications.Performed root cause analysis and process mapping to improve data functionality. Created reports and dashboards using Excel and ServiceNow to deliver business insights.Developed user-focused tools, including intranet portals like Cloud Hub and catalogs, to support resource management. Designed wireframes with Figma, conducted UAT testing, and ensured alignment with requirements and style guides.Migrated and maintained documentation in ServiceNow and Confluence, ensuring clarity for developers. Used JIRA to manage user stories and tasks.Coordinated email campaigns, reaching thousands of employees. Built communication reports, managed distribution lists, and tracked engagement metrics to promote new initiatives.

Valcourt, Qc, Ca

Business Analysis for multiple projects of the Global Retail and Supply division; gather requirements and create use cases for the BUDS3 automotive diagnostics software and Siemens TeamCenter CMS project. -Responsible for eliciting, managing and delivering business requirements and objectives for the BUDS3 and Siemens TeamCenter (CMS) project as well propose solutions based on requirements -Improve and standardize Business Analyst practices and tools -Assist in project planning and execution by creating project plans and decision packages -Define and document uses cases, process maps and requirements as communicated by stakeholders -Act as liaison officer between the GR&S department and the stakeholders, engineering team and third-party clients -Run and facilitate workshops and meetings between product owners, developers and contractors

Hobe Sound, Florida, Us

Fintech Business Analysis with extended responsibilities in helping product owners and stakeholders with all aspects of payment platform product development, project management and customer support. -Responsible for overseeing IT projects, gathering requirements, writing use cases, specifications and supporting UI/UX development efforts. -Coordinate with product owners and stakeholders to ensure the definition of requirements for an effective solution. -Promote awareness of good BA practices to the project team, stakeholders and ensure that the established guidelines are consistently followed. -Participate in product design activities to make sure that the system is compliant with the stakeholder’s requirements using JIRA and Confluence. -Develop functional specifications and wireframes, use cases based on requirements using Axure.-Support architects, developers and the QA team during project execution. -Participate in product acceptance testing with the product owner and clients. -Responsible for data analysis and reporting using redefined database queries with Power BI.-Participate in the technical sales process, including client onboarding and integration.-Managing daily stand-up sessions, 2 teams of 12 technical resources in total. -Preparing reports for project stakeholders including time tracking and resource allocation reports.-Performed day-to day operations regarding website development activities and website maintenance. -Focusing on web traffic analytics, business intelligence, search engine optimization. -Perform traffic analysis and compile monthly web traffic reports based on KPIs that are defined by stakeholders. -Identify On-Site SEO issues, find solutions and provide resolution instructions to developers. -Keyword research and content optimization to achieve best ranking results. -Supporting email marketing campaigns and maintenance of subscription lists.Preparing product user guides, technical guides, training videos.

Montreal, Quebec, Ca

Short-term project to perform customer definition and data governance in Bell’s Business Mobility department by gathering requirements and assigning unique keys to customers.-Gathering critical information from meetings with various stakeholders and prioritizing initiatives based on business needs and requirements -Perform reviews and analysis of multiple data sources -Document and communicate findings/ insights and plans with various cross-functional stakeholders -Working closely with SMEs, IT, Project team, Managerial staff and other relevant resources for the success of the program/ project -Monitoring deliverables and ensuring timely completion of projects -Manage Ad hoc analysis requests

Montreal, Quebec, Ca

As part of Kitco’s e-commerce team, I contributed to multiple web development and SEO initiatives as well as performed operational tasks to support traffic growth. • Developing weekly and monthly tactical reports on Kitco’s online performance using tools such as SEM Rush, Moz, SimilarWeb, Google Analytics, Google Search Console, Google Adwords, and Bing Webmaster tools• Managing off-page and on-page SEO• Creating and optimizing Google and Bing accounts• Troubleshooting web metrics for SEO and SEM issues• Providing recommendations to Marketing and IT departments on new SEO techniques and tactics• Conducting assigned keyword research and search analysis to ensure Kitco Online Store’s competitiveness• Participating in link-building and social media campaigns by article submissions on Kitco’s social media pages and external websites• Setting up conversion funnels using attribution models• Structuring successful Adwords campaigns by targeting specific demographics, setting up bids and budgets, evaluating metrics using conversion tracking, and measuring performance

Montreal, Quebec, Ca

Working with developers and quality assurance through Agile Iterations and sprints to advance projects• Analyzing business requirements provided by product owners and stakeholders• Gathering project requirements from stakeholders, critically evaluating them and communicating them to the development team• Developing and producing wireframes and mock-ups• Preparing deliverables in accordance with project requirements and company standards

Montreal, Quebec, Ca

• Manually testing, tracking changes, and examining quality issues for the life of projects• Preparing and executing test plans/cases using JIRA, Zephyr, Mantis and Confluence• Testing mobile and web-based applications on multiple platforms and browsers, respectively

Bachelor'S Degree, Business Technology Management, Management

Diplôme D'Études Collégiales (D.E.C/Cegep), Commerce-Social Science

Diplôme D'Études Secondaires (High School), Social Sciences