Provides engineering support and consultation for the design, development and implementation of technical solutions within the company’s telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure (CUCM, CUC, UCCE, CVP, Qfiniti, others). The technical scope of the role includes all contact center technologies consisting of technologies such as but are not limited to voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and others support systems.

Contractor by Hays Talent Solutions LLC (Veredus Corporation)Provides engineering support and consultation for the design, development and implementation of technical solutions within the company’s telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure. The technical scope of the role includes all contact center technologies consisting of technologies such as but are not limited to voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and others support systems.

Network & Collaboration Engineer – Consultanto Delivering Consultant and Training services on IT Technologies: Cisco VoIP, CUCM, CUC, CUP, CCX, CCE, Routers, Switching, Security (PIX and ASA), Asterisk (Several Distributions), Nortel (Passport 8.1K, 8.6K, Contivity) and Microsoft Servers.o Install and troubleshoot issues in Monitor Tools (Whatsup, OPManager, Netflow Analyzer, Application Manager, Firewall Analyzer)

Recruited to teach Cisco System certified courses to experts, engineers or specialist in Internetworking, Collaboration and VoIP (Cisco Unified Communications, CUCM, CUC, CAPPS, UCCX, UCCE, CVP, CUP, VoIP, Wireless equipment) for Latin America. Key Contributions:o I have delivered training to participants in: USA, Mexico, Costa Rica, Honduras, Panama, Dominican Republic, Argentina, Ecuador, Colombia, Chile, Peru, Bolivia, Venezuela, and online training to Spanish speaking students.

Lead technical consultant and training services on IT Technologies, Cisco, Nortel and Microsoft. Key Contributions:o Served as technical face of the organization while Supervise and manage professionals and technical staff.o Develop and teach courses (Theory and Labs) in Spanish: “VoIP and Asterisk” and “TCP/IP Basic”.o Design and Consult on Telecommunications, Data Networks, VoIP (CUCM, Asterisk, BCM), Routing & Switching (Nortel Networks BayRS, BPS, Baystack, Passport 1K/8K/8600, Cisco Routers and Catalyst), Security (Firewalls, VPN, Contivity, Cisco ASA and PIX devices) in Venezuela.o Install and troubleshoot issues in Monitor Tools (Whatsup, OPManager, Netflow Analyzer, Application Manager, Firewall Analyzer), in mayor companies and Financial Institutions in Venezuela.

Hired as Technology Instructor to teach experts, engineers or specialist in Internetworking skills, related to Nortel Networks, Cisco Systems, Microsoft networks in Latin America and Spain. Key Contributions:o Courses taught in Spain, Mexico, Colombia, Argentina, Venezuela and USA.o Instruct Nortel Networks personnel and his partners about Contivity, Passport 8600, BPS, BCM and Optivity.o Deliver Cisco System Training (Basic Routing and Switching, Wireless and VoIP) and Global Knowledge courses.

Joined Data Network team as Network Specialize Engineer to plan, project, design and supervise advanced network installations for Cisco and Nortel Networks in CANTV (major PTT in Venezuela). Key Contributions:o I represented CANTV as Technical Engineer at international Networks Project S@I (Andean System of Internet).o I was Active involved on Project and Plan CANTV Data Networks since 1998 to 2001. This team decided Network Architecture, Technology, Equipment and vendors. Amount of investments by year 40MM$.o I lead the interconnection within CANTV Data Network and COMSAT satellite network (using X25 and SDLC) for POS services to customers. These services increase the income to CANTV 1MM$ the first year.o I developed and to optimized several telecommunications services to major CANTV customers companies in Venezuela (Banks, PDVSA…), using FRAME RELAY, ATM, TCP/IP, X.25 and SDLC technologies.

Technical Consult, project and develop Internetworking Networks to medium and small businesses. Key Contributions:o Develop last technologies to support Small and Medium Businesses needs of internetworking. o Supervise and manage professionals and technical staff and teach PTT company's technical personnel.

LAGOVEN, S.A. (Current PDVSA)Project Leader, implementation, administration and management of SNA Network resources. Key Contributions:o Improve the availability of the SNA Network for LAGOVEN East Zone from 90 % to 98%.o After Extensively studied about LAGOVEN SNA Network (current PDVSA) I proposed and lead the optimization of the SNA Communication controllers (IBM 3745 FEPS) that increased from 60% to 96% of capacity saving a new investment of 3MM$. This procedure was reference to IBM for others customers implementations and I was named Employee of the Year for IT Management of LAGOVEN East Zone on 1991.