Manuel Alejandro Ramirez Rodriguez Email & Phone Number

Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

• Lead, train, and mentor team members to ensure proficient handling of daily operations and adherence to account procedures• Strategically allocate support tasks among team members to ensure delivery of customer service levels, fostering a collaborative environment and optimizing efficiency• Collaborate closely with cross-functional teams to align operational efforts with departmental objectives, effectively communicating procedural changes and account updates to team members to maintain cohesion and achieve goals• Utilize advanced analytical techniques to customer and supplier data, pinpointing areas for logistics process enhancement. Implement strategic changes and optimizations to streamline operations and maximize efficiency• Conduct comprehensive performance evaluations, providing constructive feedback and tailored development plans to foster professional growth opportunities among team members, ensuring a high-performing and motivated workforce

Burnaby, British Columbia, Canada

• Played a pivotal role in revenue generation by negotiating favorable rates with carriers, contributing to 50% of team profit and achieving $8 million USD in revenue for the company• Cultivated enduring partnerships with more than 50 key customers and suppliers, fostering trust and collaboration to drive mutual success and satisfaction• Proactively identified and communicated areas of improvement to account managers and team supervisor, facilitating the implementation of targeted strategies to boost operational efficiency and performance• Handled day-to-day operations and communication for customer accounts by successfully tracking and monitoring shipments

Vancouver, British Columbia, Canada

• Conducted cycle counts of Whitecaps merchandise inventory, resulting in improved quality data and inventory accuracy• Efficiently processed and fulfilled over 500 online orders for BC Lions merchandise, ensuring timely delivery and customer satisfaction• Provided assistance to customers during game days, facilitating and enhancing overall sales experience

Guadalajara, Jalisco, México

• Led the growth and optimization efforts of a cross Operations Team, driving improvements in performance and efficiency• Conducted in-depth analysis and redefined customer strategies to align with company objectives, achieving over $500K in cost savings.• Enhanced team performance through regular quarterly reviews and real-time feedback sessions• Developed targeted action plans for improvement, leading to significant enhancements in our customers' key performance indicators• Collaborated with cross-functional teams to optimize workflows and meet organizational goals effectively

Guadalajara Y Alrededores, México

Responsible for providing support to our customer accounts to ensure their loads are serviced properly.• Improved work efficiency of UPS accounts by standardizing workflow among all parties• Increased team performance by communicating good practices and recognizing peers for executing them• Increased customer satisfaction by monitoring all team’s accounts that ensured every customer had the same high level of customer service• Enhanced team’s daily visibility to the scoreboard towards quarter goals

Gudalajara, Jalisco

Responsible for overseeing the successful completion of customer´s transportation needs including over the road and intermodal shipments.• Successfully monitored over 3,000 shipments from SMB and Large Enterprises that accelerated the growth of the company • Communicated directly with customers to identify problem’s root causes and established action plans to correct them• Enhanced visibility of KPIs to customers by providing monthly reports for their shipments

Responsible for leading, coordinating, and delivering successful IT projects by overseeing day to day activities through the phases of planning, implementing, warranty, and closure.Main responsibilities:Plan/Execute/Manage/Deliver IT Infrastructure and Operationsprojects.Risk management.Provide reliable financial forecasts to Upper Management.Manage stakeholder relationships.Manage project team.Provide performance review input and development recommendationsfor team members.

Diploma, International Business Management

Master In Engineering Management

Bachelor Of Industrial Engineering

Supply Chain Management Certificate

Two Terms Exchange Student