I bring 13 years of high-volume, fast-paced customer service experience across a wide range of channels—virtual, face-to-face, inbound, and outbound. My background spans industries such as telecommunications, luxury retail, and food service, where I’ve honed my expertise in customer experience, technology, data analysis, and administration. Additionally, I have 4 years of management experience and am continuously developing my skills and education to stay up to date in my field. Currently, I’m applying my skills in IT support as a Service Desk Analyst, ensuring seamless technical assistance and support for end-users. Looking ahead, I’m working towards specializing in cybersecurity compliance, expanding my expertise in data analysis, and developing skills in DevOps to enhance system security, streamline processes, and improve overall efficiency.