Alex is a seasoned Digital Transformation Lead at EXL, an AI and Data Led global leader in business process solutions for various industries, including healthcare. He has over 16 years of experience leading and managing complex projects that leverage data analytics, process re-engineering, and digital transformation (process modernization using AI and ML) to optimize operational efficiency, improve quality, and increase customer satisfaction.He is also a certified Six Sigma Black Belt, Agile Scrum Master, and an AWS Certified Solutions Architect, with a proven track record of delivering significant cost savings, revenue growth, and performance improvement for his clients. He holds a Master's Degree in Business Administration and Management from Ateneo Graduate School of Business, where he graduated with exemplary performance. His mission is to help BPO organizations transform/digitize their business models and processes to adapt to the changing needs and expectations of their customers and stakeholders.