Alexandra Fleitas Email & Phone Number

- Provide business advice to our Partners to help improve their online presence & increase revenue. - Led support team in successfully migrating 95% of the account base to the new payment processor- Perform Quality Assurance on web development projects and logging bugs in Jira a. A/B Testing for new content pages b. Test new credit card checkout form for end users c. Full site regression testing of corporate WordPress site- Updated external help articles to ensure accurate and up-to-date information was provided to our partner base (100+ articles updated in the past 3 months)- Build reports with Partners to best uncover their need to bring the best value to each individual partner.- Provide technical support to our partners throughout the U.S and Canada- Onboard new employees within and outside my department

North White Plains, New York

-Handled, corrected, and implemented new product data to 22 brands.- Maintained sites with current and new product data. - Worked with the design team to launch online brands on several web platforms such as Squarespace, Shopify, DNN (.NET), and Drupal.- Responsible for editing and releasing press release emails using Maropost, Adestra, and PR Web. - Collected and maintained monthly Ecommerce reports to demonstrate growth. - Used customer support ticket system Zendesk to provide customer support and provide direction for technical support to the proper channel. - In-depth experience with: Zendesk, HubVision Drupal, Squarespace, Shopify, HTML, CSS

Valhalla, New York

- Communicated with customers & clients through 90 – 120 outbound calls per day- Handled customer complaints and questions- Entered data and monthly goals into Excel- Handling private and sensitive information - Provide training to new employees

Criminal Justice And Corrections

High School

Education record