• Manage, supervise, and deliver the successful establishment of an enterprise-level outbound communications and storage system with corresponding data analysis planning using both industry-standard hardware and software requirements, significantly decreasing customer service callback.• Provide strategic direction while leading business analysis, reviewing proposed recommendations, and preparing formal solutions for effectively leveraging several information technology systems.• Manage the hiring, assigning, coaching, and supervising of 48 individual team members resulting in the effective creation and support of 14 complex business applications as well as the development of several proposals, governing team interaction relating to vendor relationships.

• Developed compliance plans, security policies, and data management instructions resulting in the prolonged availability of an information management system for a 99% uptime.• Provided excellent interpersonal skills, including negotiation and problem resolution within a cross-functional team, and demonstrated a nimble business mind with a focus on developing creative solutions.• Provided technical advisory for all information technology systems, technology trends, IT strategy, technical requirements, and infrastructure installations, placing unit’s readiness in the top 10 percentile over a 3-year period.• Directed several critical initiatives which drove appropriate analysis to successfully implement processes and drive technological strategies, resulting in the saving of over $80M and hundreds of man-hours.• Implemented operational and budgetary processes to shape the technological objectives of the department, placing emphasis on ways to connect, standardize, and improve core services, reducing inefficiencies and cutting service delivery costs by >$760,000 in 1 year.• Developed and implemented a playbook for business process re-engineering (BPR) capabilities, resulting in a 30% improvement in process efficiency in a fast-paced environment

• Led the implementation of industry-leading IT Asset Management (ITAM) processes, resulting in a 25% reduction in software licensing costs• Spearheaded the creation and implementation of sourcing and data management standards, resulting in a 20% reduction in procurement cycle times• Successfully managed a $10M project budget for the delivery of ITAM services and digital solutions, resulting in on-time and within-budget delivery• Managed multiple programs’ execution within a larger program portfolio, providing strong problem-solving, expectation management, and critical thinking skills to ensure successful delivery.• Demonstrated ability to work within multiple project and engineering frameworks, such as Agile, Waterfall, Kanban, Scrum, SAFe, and Lean, and applied these methodologies to drive continuous improvement through process and technology.

• Developed and aligned IT and data strategies with the overall strategic plan and initiative of the IT department as well as the individual strategies of other business units within the organization resulting in a 100% unit readiness over a 4-year period. • Led efforts to recommend and educate 16 business units on IT and data analysis methods for efficient implementation of tools, platforms, resources, and techniques, increasing efficiency and maintaining a 100% unit readiness.• Optimized vendor portfolio resulting in a 15% reduction in vendor costs while maintaining high-quality vendor services.• Led a team of 15 members in delivering ITAM services resulting in a 95% client satisfaction rate.• Leveraged software and hardware publisher solutions resulting in a 20% increase in software and hardware asset optimization.• Demonstrated excellent planning, communication, and risk leadership skills resulting in a 98% on-time project delivery rate.• Provided executive communication and presentation skills resulting in a 25% increase in stakeholder engagement.

• Developed industry-leading IT Asset Management (ITAM) processes resulting in a 20% reduction in ITAM-related incidents.• Successfully implemented business process re-engineering (BPR) capabilities resulting in a 25% increase in process efficiency.• Managed projects within budget resulting in a 98% adherence to budget targets.• Spearheaded teamwork between multi-functional teams to deliver complex projects within budget and on time, resulting in a 95% client satisfaction rate as well as a 15% increase in project delivery efficiency.• Built and managed high-performing program teams by providing leadership, mentorship, and coaching to team members, resulting in a 20% increase in employee retention rates.