I've always had a curiosity and gift with technology and electronics. As a Technical Support Expert at Datto, Inc., I built ongoing relationships with customers and provide them with workflow and implementation best practices. I have over 20 years of experience in IT, from computer and smartphone repair to system administration and support. I studied experimental psychology at ASU and have a certification in electrical mechanical equipment repair from the US Navy.I am passionate about learning new technologies and applying them to solve customer challenges. I have developed a strong technical and business expertise regarding business continuity and disaster recovery products, as well as a deep understanding of customer requirements and processes. I collaborate with leadership to improve my skill sets and career development opportunities. I am a humble direct communicator of highly technical resolutions, and I use my communication and psychology skills to deliver excellent customer service.