Senior Manager, Saas Policy Strategy And Operations
CurrentI manage a extremely talented global team of strategic advisors to the business. My team designs, implements and upholds clear and impactful policies that enable GTM strategy and create an environment of trust and integrity. On a day to day basis the team partners cross-functionally to deliver clear, insightful solutions that enable GTM strategy by optimizing global collaboration, mitigating risk, and enhancing the customer experience. As a senior member of the team, I partner with my leadership to 1) develop the team's operating model and resourcing 2) standardize onboarding programs for new hires and 3) cultivate team culture and belonging.--Key Accomplishments:SaaS Growth Strategy: Built a business case for a pilot program aimed at driving SaaS EP growth by providing white glove support to reps while navigating the sales cycle and internal operational processes.Team Capacity Management: Established clear focus areas and continuously re-evaluated investments, optimizing team capacity to maintain performance.Operational Excellence: Ensured team adhered to SLAs, adapted successfully to operational changes, and prioritized revenue impacted workStrategic Partnerships: Delivered SaaS ROE and Compliance insights, sharing these with Sales VPs to drive informed decision-making.