• Achieved and managed 45+ million in financial assets• Managed and follow up on Team Performance evaluation in Local and Regional ranking• Championed customer satisfaction indicators by increasing 6point NPS index year-to-year• Built strong business relationship with market key players in real estate and automotive sectors• Capitalized premium client’s relationship to ensure growth and retention goals • Supervised customer experience of Digital Banking strategy, reaching up to 200 accounts/month.• Applied financial risk experience to perform 360 client evaluation to ensure client rentability in long term• Supported Local and Regional strategies for private banking customers through innovation methodology• Successfully executed operational management of business unit

• Successfully developed strategic programs across the organization based on PMI standards• Created, tested, documented and implemented Mastercard debit and credit card product• Implemented and documented ATM service and online banking• Created, documented and implemented process framework based on best practices• Worked directly with end-users to maximize operational efficiencies • Employed communication skills to “Train the Trainers” during brand changing process.• Demonstrated experience working on cross-functional reporting environment

• Implemented Project Management framework based on PMI standards• Directed key strategic programs with business growth and operational improvements• Executed Project Management for B2B solutions setup for financial institutions, including ACH, Debit Cards and ATM deployment

• Successfully implemented BPM methodology-based Projects (+50) worldwide in banking, healthcare, insurance, government and non-profit organizations• Leading role as Country Solution Architect Consultant for BPM deployments with highly complex projects• Certified as Ultimus Exceller (company certification) that certifies high knowledge in BPM• Successfully leading remote project teams allocated worldwide for different customers• Completed working experience in different countries including England, Egypt, France, Spain, El Salvador, Puerto Rico and USA; overall my international experience has greatly enriched my professional capabilities, making me well-suited for roles that requires global outlook and adaptability.