Alex Rouder Email & Phone Number

Austin, Texas Area

Account Manager responsible for Southwest Texas

Austin

▪ Cultivate relationships with large accounts to uncover new customer needs, identify opportunities for further expansion of services, and recommend appropriate solutions while maximizing sales profits▪ Deliver and improve continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care▪ Generate new leads at trade shows and help create new vendor and client demonstrations to market our products and services which increases new customer sales ▪ Expand network connections and persuasively introduce new products to potential and existing accounts

Austin, Texas Area

▪ Communicated effectively and proactively to current client base about any foreseeable changes in a rapidly expanding and changing industry▪ Resolved customer tensions during network reconstruction crisis which resulted in salvaged relationships and ultimately awarded us more business▪ Created training documents to ease onboarding of large accounts and assist with navigation through our products and services; this improved customer satisfaction and the efficiency of our customer support department▪ Provided technical guidance in support of regulatory compliance changes in the state of Texas which required research into new requirements and communication of these changes to perspective and existing customers

Austin

Supervisor Jan. 2013 - Present▪ Oversee and coordinate up to 10 large annual events and 2-3 monthly activities that promote the company and increase brand awareness in the City of Austin▪ Manage staff during events and train employees on pre-existing policies, upcoming events, and clerical procedures▪ Recruit first time guests to register for upcoming seasons using sales and marketing skills which increases company profits▪ Awarded Silver Whistle Award for exceptional customer service in 2015 and Super Senior Award in 2016 for 5 years of dedication towards growth and marketing of the companyOperations & Events Coordinator Jan. 2011 - Jan. 2013Customer Support Intern Sept. 2010 - Jan. 2011