Alex Roy Email & Phone Number

Costa Mesa, Ca, Us

California, United States

Experienced system administrator with a proven track record in managing and optimizing IT infrastructure. Skilled in deploying and maintaining Windows and Linux environments, virtualization technologies, and network security. Adept at troubleshooting complex technical issues and ensuring high system availability. Passionate about leveraging technology to drive operational efficiency and enhance user experience..Supports within the AD environment•Provides end-user software troubleshooting and support•Documents policies and procedures and provides end user training•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.•Supports within the DHCP environment.•Maintains and supports windows 10, 11, MAC OSX and Office 365 Tools related devices and peripherals.•Install computer peripherals for users.•Follow up with end users to ensure issues have been resolved.•Providing field operations to internal and external customers within SLA agreements.• Trained employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.• Provided technical field support in /hardware/software on Windows and Apple Devices.• Printer Maintenance.

San Clemente, California, United States

Dedicated IT Support Specialist with 10 years of experience providing technical assistance and resolving IT issues for diverse users. Skilled in diagnosing and troubleshooting hardware, software, and network problems. Passionate about delivering exceptional customer service and ensuring end-user satisfaction. Strong communication and problem-solving skills with a proven ability to adapt in fast-paced environments..Setting up machines and migrating them over to new environment.•Assisted with general IT support and PC Technician tasks.•Adding machines to domains and asset management system.•Patching machines after setup to new OS.•Scoped out identical machines and a Win10 pilot to help with log-in speeds.•Creating records inside the system for compliance•Troubleshooting hardware and software issues•Installing and configuring operating systems•Performing system upgrades and patches•Providing helpdesk and technical support•Performing system backups and restores•Implementing system security measures•Provide technical assistance for computer systems, hardware, or software•Answer user inquiries regarding computer software or hardware operation to resolve problems•Install, modify and repair computer hardware and software•Perform troubleshooting to diagnose and resolve technical problems•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software•Provide orientation and guidance to users on how to operate new software and computer equipment•Maintain record of repairs and fixes and maintenance schedule for computers and peripherals•Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality•Test computer components for functionality•Install or repair computer peripherals•Keep records of repairs and fixes and maintenance schedules•Perform troubleshooting to diagnose and resolve technical issues

Orange County, California Area

Results-driven Lead Technician with 3 years of experience in managing and supporting IT infrastructure. Skilled in leading cross-functional teams, resolving complex technical issues, and implementing effective solutions. Adept at coordinating projects, providing exceptional customer service, and ensuring optimal system performance. Strong leadership, communication, and problem-solving skills with a proven track record of success..•Carrying out services to the highest standards for ticketing system of Zen Desk with transitioning into ServiceNow.•ShoreTel IP Phone user support•Abiding guidelines through SOX policy and Security/SOP compliance procedure.•Provided technical support in networking/hardware/software.•Support on Windows 7, 8, 10 and MAC Operating System Enterprise.•Configurations for workstations and mobile devices; iPod, androids.•Citrix go to assist application troubleshooting for local and remote users.•Utilizing PDQ software tools for local and remote users.

Lake Forest, California

Results-oriented IT Technician Support Manager with 6 years of experience leading high-performing teams and delivering exceptional technical support. Skilled in managing IT operations, overseeing help desk services, and ensuring optimal system performance. Adept at providing effective solutions, fostering positive customer relationships, and driving continuous improvement. Strong leadership, communication, and problem-solving skills with a proven track record of success.

Las Vegas, Nevada Area

Results-oriented IT Technician Support Manager with 4 years of experience leading high-performing teams and delivering exceptional technical support. Skilled in managing IT operations, overseeing help desk services, and ensuring optimal system performance. Adept at providing effective solutions, fostering positive customer relationships, and driving continuous improvement. Strong leadership, communication, and problem-solving skills with a proven track record of success..•Setting up machines and migrating them over to new environment.•Assisted with general IT support and PC Technician tasks.•Adding machines to domains and asset management system.•Patching machines after setup to new OS.•Worked independently, doing assigned projects on my own•Creating records inside the system for compliance•Scheduling with the individual users whose machine(s) will be replaced.•Troubleshooting hardware and software issues•Installing and configuring operating systems•Performing system upgrades and patches•Providing helpdesk and technical support•Performing system backups and restores•Implementing system security measures•Provide technical assistance for computer systems, hardware, or software•Answer user inquiries regarding computer software or hardware operation to resolve problems•Install, modify and repair computer hardware and software•Perform troubleshooting to diagnose and resolve technical problems•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software•Provide orientation and guidance to users on how to operate new software and computer equipment•Maintain record of repairs and fixes and maintenance schedule for computers and peripherals•Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality•Test computer components for functionality•Install or repair computer peripherals•Perform troubleshooting to diagnose and resolve technical issues

Tehran Province, Iran

Results-driven Desktop Support Engineer with 11 years of experience providing technical assistance and resolving IT issues for end-users. Skilled in diagnosing and troubleshooting hardware, software, and network problems. Adept at delivering exceptional customer service and ensuring smooth operations. Strong communication, problem-solving, and interpersonal skills with a passion for delivering effective solutions in a fast-paced environment.

Master'S Degree, Computer Hardware Engineering

Associate'S Degree, Computer And Information Sciences And Support Services