Alex Sheppard Email & Phone Number

I am a results-driven, technically sophisticated IT professional with expertise in implementing, troubleshooting, supporting, and updating various network and information systems, utilizing in-depth technical knowledge and understanding. From a business perspective, I have a collaborative style and am able to translate complex information into easily understandable language for all skill levels and, thereby, build and maintain strong partnerships.Regarding continuous improvement, I am experienced at monitoring systems and networks, identifying and resolving issues to enhance performance and reduce downtime. My passions lie in continuously learning and adding skills, sharing knowledge, and training others to boost quality. I am dynamic and fearless, able to maintain productivity in deadline-driven environments. A listing of my core competencies includes:✔ Infrastructure & Asset Management✔ Lean & Kaizen Methodologies✔ Relationship Management & Development✔ Issue Resolution & Root Cause Analysis✔ Training Facilitation✔ System Administration & Monitoring✔ Continuous Improvement✔ Performance Turning & Maintenance✔ Cross-Functional Team ManagementAvailable to discuss new opportunities in the Northern Colorado and Denver areas, or Remote. Please feel free to contact me at alexrsheppard@gmail.comTECHNICAL SKILLS:Certifications: Certified Meraki Network Operator (CMNO, Microsoft Certified Systems Engineer (MCSE)Platforms: Microsoft Windows (through 10), Mac OS, iOS, Android, Windows Server (through 2016)Software / Tools: Citrix, Active Directory, Cisco Unity Administration, Cisco Unity, Microsoft Office Suite, SolarWinds Orion Platform, WireShark, ServiceNowHardware: Cisco and Meraki Switches, Cisco Routers, Cisco and Meraki Security AppliancesNetwork Tools: Category 5e & 6 Fiber Cable Installation, TCP/IP, SNMP, OSPF, BGP, EIGRP, VLAN, DNS, DHCP, LAN, WAN, VPN, Remote Access, Command-Line Interfaces

Listed skills include Information Technology, Information Systems, Network Performance, Information Technology Infrastructure, and 42 others.