• Responsible for the SAN / NAS Management of Dell EMC (VMAX, VNX, Isilon), Dell Compellent SC Series, Dell EqualLogic PS, HPE (Nimble,3PAR, MSA) IBM (Flash System, V3700), NetApp, Synology, Buffalo and QNAP file and block storage devices for multiple customers worldwide. • Excellent knowledge of capacity planning and allocation analysis. Proactively investigate new accounts and identify issues with existing allocations and review new capacity requests. • Storage understanding of array implementation requirements for dial home (ESRS or Secure Console) and ability to work with customers or internal teams to ensure the proper access is allowed.• Extremely detail oriented and thorough, which ensures all my changes are completed successfully. • Strong understanding of various array code upgrade procedures, maintenance, troubleshooting and best practices.• Strong Broadcom/ Brocade fibre channel troubleshooting experience and analysis, including audits and firmware upgrades. • Excellent soft skills to explain complex issues to both internal and external audiences. Knowledge of the “big picture”. Able to discern confusion / misunderstanding and align multiple teams back to solving issues. • Strong understanding of server hardware (PowerEdge, M1000e chassis, Cisco UCS, HPE ProLiant).• Strong knowledge various operating systems, VMware ESXi, Windows Server, Linux, Oracle, and Xen Server. • Some exposure with (VMware VSAN and VMware vSphere from week-long instructor lead trainings).• Proficient with multiple ticketing systems OPAS V2, BMC Remedy and Service Now.

NTT DATA Inc. acquired Dell ServicesEnterprise Storage Area Network management, configuration and support of Storage Frames / SANs in the Plano Technology Center, (Data Center) and in Remote Data Centers worldwide.Utilize BMC Remedy V2, V3 and Service Now Service Management tools.Responsible for monitoring incidents, requests and changes as well as resolving each in accordance with ITIL best practices. Represent team on weekly CAB (Change Advisory Board) calls to provide overview of the upcoming changes taking place in Production Environment.

Level 3 Support of Production BizTalk, SQL and Data Exchange FTP Windows Servers.(Windows Server 2003, Windows Server 2012)Represented team during weekly Change Advisory Board (CAB) Calls.Monitored all inbound and outbound file traffic, (EDI, 837, Bank 835s, Bank Image Files), while using critical thinking and analysis to troubleshoot issues. Proactively worked with internal teams and outside vendors to locate missing files or to obtain fixes for corrupt files. (BOA, Chase, AMEX, Relay Health, HLSC, Wells Fargo and Caremedic.) Recommended & implemented updates to environment monitors. (BMC Remedy OPAS Tickets / Automated emails to upstream or downstream application owners)Responsible for drafting and publishing Tenet Application Alerts: visible across all Tenet Hospitals in advance of scheduled System Maintenance or scheduled Downtime for the DES Environment.

Tier 2 Technical Support of Dell Services largest client:Tenet Healthcare.Provided application support for the Admission, Discharge and Transfer applications used by Tenet Healthcare hospitals across the county, PBAR (Patient Billing and Accounts Receivable) & Patient Access.Knowledge of HCPCS, Charge Description Master (CDM) and 3M Coding and Reimbursement. Research / review incidents, open new incidents and resolve incidents using the BMC Remedy Tools OPAS v2 Software. Created Request Management tickets for programming team after programming issues were researched or discovered with new application releases. Ensured that Tenet and Conifer employees were educated on the use of the IBM Showcase SQL application and assist in creation and modification of custom queries.Verified that that the applications supported were installed by the implementation teams correctly, PBAR, AS400-iSeries, ODBC Drivers & Showcase.

Provided and supported AT&T Mobility & AT&T Wireline solutions to new or existing individual, family and IRU (business) customers. Ensured that each customer was given a complete solution and was properly educated on their service, device and was confident using their new device or service. Used extensive knowledge of mobile operating systems to trouble-shoot device issues with Apple iOS, Android OS, Windows Phone 8, and Blackberry. Known as the go-to person for device questions by other sales reps in the store. Strong knowledge of AT&T’s 2G, 3G, HSPA+, & LTE Voice and Data NetworksUsed strong knowledge of rate plans and data plans when making a custom rate plan analysis tool, which can perform IRU percentage discounts in order to compare Nation & FamilyTalk plans to the new Mobile Share Plans.Proactively conducted bill analysis, to leverage new features, and when appropriate issue credits per myCSP guidelines.• Accepted in the 2012 Retail Management Development Program• Responsible for driving IRU & CRU Business at Frito-Lay table days at Plano HQ• 2.0 & 3.0 Small Biz Certified ( Sept 2012)• Wireless Home Phone Subject Matter Expert (Jan 2013)• 1st Rep to reach 100% Goal on Wireless Home Phone (Jan-2013)

Product specialist in the merchandise area of the store. ( Music, DVDs, Clock Radios, Portable Electronics) Performed daily morning security walk of entire store to prevent loss of high dollar items (Televisions, Laptops & Desktops)Provided sales consultation on small electronics( Apple iPod, Apple iPod Mini, MP3 Players, Small Stereos).

Responsible for prompt and courteous telephone answering / order taking.Promoted to pizza artisan, quickly learned proper technique and dough tossing skills.Filled in as needed on cutting station and prepared pizzas for delivery drivers.Responsible for store cleaning and maintenance during down time.