Alexsander Costa Email & Phone Number

Brazil

- Generated leads, qualified top prospects, and maintained high conversion rates to consistently achieve sales targets.- Attained new business relationships and maintained existing through regular communications and effective account management.- Accomplished multiple tasks in a fast-paced environment.- Maintained relevance and fluency on company offerings and industry trends.- Partnered with marketing, sales, and customer relations team members to build cohesive sales and after-sales strategies.- Used consultative sales approach to understand customer needs and recommend relevant offerings.- Referred customers to various services by evaluating needs and providingrecommendations.- Assisted customers with prompt and polite support in-person and via telephone.- Generated sales leads organically, as well as through customer referrals, Internet research, and cold calling for various accounts

Espirito Santo, Brasil

Vitória E Região

I provided services for several companies in the Ornamental Stones sector and small and medium businesses, such as:- Controlled budgets by monitoring expenses and tracking time.- Assessed current and future customer needs and priorities by communicating directly with customers and conducting surveys.- Monitored, reviewed, and analyzed network optimization solutions.- Analyzed and reported computer network security breaches or attempted breaches.- Managed user access, setting permissions, investigating issues, and restricting unauthorized personnel.- I secured network against intrusion, keeping software patched and system settings up-to-date.- I Planned and executed strategies to increase business and drive profit growth.- Configured security settings or access permissions for groups or individuals.- Created and revised user instructions, procedures, and manuals.- Resolved networking and connectivity issues remotely via telephone and online chat portals.- Responsible for providing support for Help Desk, Network and VPN access issues, using software such as AnyDesk, TeamViewer, Real VNC.

Vitória, Espírito Santo, Brazil

Guided users through step-by-step solutions following pre-determined scripts and technical troubleshootingprocedures.Maintained detailed records of daily interactions with customers with contact details, fulfillment actions, andprocessing of support agreements.Monitored deployed networks and escalated major issues impacting multiple users.Guided calls using excellent communication skills and decisive approach.Diagnosed and resolved technical hardware and software issues.Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriatesoftware.Managed system performance by monitoring operations and correcting routine issues.Answered user inquiries regarding computer software or hardware operation to resolve problems.Supported team computer needs with skilled installation of devices, cables and software.Set specifications for new systems and updates, factoring in input from management, staff, and users.

Vitória E Região, Brasil

Provided data entry, processed invoices for payment, and maintained inventory of supplies.Distributed invoices, updated accounts, and entered new information into customer relationshipmanagement system.Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals insalesforce.Coordinated logistics for successful conferences, meetings, and special events.Managed Access databases converting complex data into easy-to-interpret data.Performed research to collect and record industry data.Developed and updated spreadsheets and databases to track, analyze and report on performance andsales data.Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.Managed incoming and outgoing mail, packages, and faxes.

Associate`S Degree, Analyses And System Development, 3.9

the college of systems analysis and development prepared me to analyses, designs, documents, specifies, tests, implements and takes care.

Bachelor Of Engineering - Be, Computer Engineering

Specialization, Data Science, Ibm Data Science

Specialization, Data Science, Data Science

Associate'S Degree, Análise E Desenvolvimento De Sistemas, 9 - Gpa 3,6

Bachelor'S Degree, Computer Science

Postgraduate Degree, Computer Software Engineering

Data Science Postgraduate, Database, Data Science