Alex Gutierrez Email & Phone Number

o Provided client support and technical issue resolution remotely via phone and email.o Configured equipment (DSL Modem/Gateway Router/Computer) to connect to the Internet.o Provided training to clients in the use of systems and applications related to the Internet.o Obtained an understanding of OS and application operations related to the company's services.o Identified and corrected or advised, on operational issues in client computer systems.o Created new cases and documented customer’s technical issues using company-provided system.o Updated cases with the progress of achieving a resolution.o Assisted the sales department by answering technical questions from themselves or customers.

o Instructed senior citizens on how to use technologyo Lead activities with residents ensuring safety and cooperation as well as life enrichment o Managed video calls with families or doctors through multiple platforms including Zoom, Facetime, Google Meets, Discordo Ensured video programming was constantly up to dateo Set up and troubleshot cell phones, computers, tablets, laptops, including minor network setup and server troubleshooting

Fresno, California, United States

o Focused on building new relationships with first time banking customers.o Provided technical guidance of banking technologies to customers on daily basiso Resolved issues concerning compromised debit cards, suspicious account activity, phishing, and online fraud alerts as alert occurs.o Trained tellers on assisting customers using mobile devices for banking needs

o Assisted customers with their banking transactions which include deposits, withdrawals, payments, and transferso Maintained high client satisfaction rateo Trained new colleagues on opening and closing procedures, customer transactions, as well as product knowledgeo Provided supervisor overrides to transactions over the limits of other tellers

Bachelor Of Science - Bs, Information Technology

IT Foundations: Exploring the world of personal computer hardware, networking, mobile devices, and virtualization with an emphasis.

Computer Systems Networking And Telecommunications

Courses in Computer Concepts, Computer Operating Systems, A+PC Maintenance and Repair, Data Communications