Alex Shaylor Email & Phone Number

Reno, Nevada, United States

Reno, Nevada, United States

Reno, Nevada, United States

Provide first level support for inbound orders, coordinate and run installations, resolve incidents and service requests. Escalate bugs and new feature suggestions via Jira. Run the company's MDM solution from concept to build. Manage the customer support system. Attend Engineering meetings as the Operations Representative. Provide technical support of the CareMate Cloud Software to customers, meeting with customers via video chat for installation, troubleshooting, training, and guidance.

Reno, Nevada, United States

Work with customers and internal staff to research and resolve technical questions. Follow bugs, questions, and issues from ticket conception through their resolution. Attend development meetings as the Support Representative. Provide technical support of the SureClinical Cloud Software offerings to customers, troubleshooting problems, maintaining customer support records, meeting with customers via Zoom for direct troubleshooting, training, and guidance.

Reno, Nevada Area

Developed tools to improve process efficiency using VBA.

Reno, Nevada Area

Managed relational databases using MySQL, Microsoft SQL Server Management Studio, prepared daily reports using PyCharm, VBA, MS Office Suite, Google Sheets and Scripts.

Reno, Nevada Area

Provided support to the developers, created new cases detailing bugs and regressions, merged pull requests, tested new builds and reported in detail any issues.

Reno, Nevada Area

Managed SQL databases using Crystal Reports.

Sparks, Nevada, United States

Developed tools to increase process efficiency using JS.

Sparks, Nevada

Inventory management of physical stock and associated web-based inventory system, generated spreadsheets and tools to track problems.

Sparks, Nevada

Department Of Physiology And Cell Biology, Unr School Of Medicine, Reno, Nevada

Specialized in gastrointestinal smooth muscle biology and Interstitial Cells of Cajal with respect to their fate, loss and regeneration. Conducted colony management, organ dissection, tissue preparation, electrophysiology, cell culture and antibody purification. First authored a paper published in The American Journal of Physiology - Gastrointestinal and Liver Physiology.

Department Of Biology, Unr College Of Science, Reno, Nevada

Utilized Drosophila Melanogaster to study metabolic regulation of sleep in response to starvation. Conducted stock culture, maintenance, and sorting, set up crosses, conducted feeding and sleep assays using the DAM (Drosophila Activity Monitor) system.

Faculty Of Life Sciences, Uom, Manchester, England, United Kingdom

Investigated ion channels subunit interactions using directed mutagenesis. Conducted PCR, protein extraction, E.coli cell culture and transformation, DNA purification, primer design, gel electrophoresis, western blots, cytotoxicity assays and ELISAs.

Department Of Physiology And Cell Biology, Unr School Of Medicine, Reno, Nevada

Investigated P2Y1 purinoreceptors in inhibitory neurotransmission in the murine and primate gastric antrum. Conducted electrophysiology, intracellular microelectrode and mechanical force experiments.